Q&A - Border Force Officer Kat

Name

Katryna Euridge

Time at Heathrow

4 years

Job title

Border Force officer

What does your role involve?

Checking for forged travel documents, carrying out Counter-Terrorism checks, and safeguarding passengers at risk from modern slavery or other forms of exploitation.

How long have you spent being filmed for HBBA this year?

About 5-6 busy shifts

What do you enjoy most about filming?

As always, it was fun working with the great crew and my colleagues. My role is really varied and interesting, so it’s great that we get to capture that for millions of viewers at home.

Describe Heathrow in three words

Challenging, busy, fun

Memorable moments at work

Saving a passenger’s life after he had a heart attack.

What's the biggest challenge you face at work?

The 3.45am alarm wake up for very early shifts never gets any easier!

Top tips for the job

Be nice, smile, listen, and treat everyone equally and fairly.

How do you deal with passengers who become tired or emotional?

Listen to them and be empathetic.

How has your job role changed since the pandemic?

Terminal 4 has temporarily shut during the pandemic and the staff have joined us at Terminal 2. We have all bonded and get on really well. Working with new and existing team members makes a hard day just that bit easier.

Every officer is working extremely hard during this tough time and we all go above and beyond to keep our passengers, ourselves and our colleagues safe.

What is the highlight of the your job?

Working with my wonderful colleagues and keeping our borders protected.