Terminal Drop-Off Charge

From 1 November 2021, a £5 charge will apply for vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Changes to entering the UK using EU ID cards

From 1 October 2021, most EU, EEA and Swiss nationals will need to use a valid passport to travel to the UK. ID cards will no longer be accepted as a valid travel document to enter the UK, though some exemptions will apply. 

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  • Border Force Officer Kat

    Q&A - Border Force Officer Kat

    Q&A - Katryne Euridge, Border Force Officer


    Katryna Euridge

    Time at Heathrow

    4 years

    Job title

    Border Force officer

    What does your role involve?

    Checking for forged travel documents, carrying out Counter-Terrorism checks, and safeguarding passengers at risk from modern slavery or other forms of exploitation.

    How long have you spent being filmed for HBBA this year?

    About 5-6 busy shifts

    What do you enjoy most about filming?

    As always, it was fun working with the great crew and my colleagues. My role is really varied and interesting, so it’s great that we get to capture that for millions of viewers at home.

    Describe Heathrow in three words

    Challenging, busy, fun

    Memorable moments at work

    Saving a passenger’s life after he had a heart attack.

    What's the biggest challenge you face at work?

    The 3.45am alarm wake up for very early shifts never gets any easier!

    Top tips for the job

    Be nice, smile, listen, and treat everyone equally and fairly.

    How do you deal with passengers who become tired or emotional?

    Listen to them and be empathetic.

    How has your job role changed since the pandemic?

    Terminal 4 has temporarily shut during the pandemic and the staff have joined us at Terminal 2. We have all bonded and get on really well. Working with new and existing team members makes a hard day just that bit easier.

    Every officer is working extremely hard during this tough time and we all go above and beyond to keep our passengers, ourselves and our colleagues safe.

    What is the highlight of the your job?

    Working with my wonderful colleagues and keeping our borders protected.