Travelling through Heathrow

As always, we’re looking forward to welcoming you to the airport and we’re working hard to make sure your trip runs as smoothly as possible. To help with this process, please be aware of the following:


Consider your arrival times

Allow 3 hours to check-in before your flight and make sure all your travel documents are up-to-date. Please do not turn up significantly early for your flight though, as this can cause unnecessary congestion in the airport.


Terminal Drop-Off Charge

A £5 charge applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions apply. Free drop-off is available at our Long Stay car parks.


Terminal 4 airline moves

Terminal 4 has re-opened and up to 30 airlines are moving there during the summer. You should always keep in touch with your airline to confirm which terminal your flight departs from before travelling to the airport. 

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  • Returns Promise

    If you've changed your mind about a purchase at Heathrow, don't worry. In most cases, we'll be happy to accept a return.

    How it works

    1. Make sure you're eligible to make returns

      If there are any issues with your purchase – or you just changed your mind – we are pleased to operate a 60-day returns service. However, you should refer to our Returns Policy for full details of your eligibility to use this service.

    2. Download a Returns Form & Label

      If you are eligible, please download the Returns Form & Label to complete your return. 

    3. We do not process returns from World Duty Free

      To return items purchased from them, please contact World Duty Free directly.

    4. Extra charges apply for customers outside the UK 

      Customers returning items from outside the UK must pay all relevant tax and import duty in advance – we cannot accept items with outstanding duty, these will be returned to you automatically.


    Get in touch

    Contact our Shopping Services team if you have any questions about our Returns Promise or any other shopping service at the airport.