Terminal Drop-Off Charge

A £5 charge now applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Face coverings remain mandatory at Heathrow

Face coverings are mandatory at the airport and we encourage everyone to wear one at all times, unless they’re exempt. Passengers can purchase face coverings at several retailers at the airport including Boots and WHSmith. 

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  • How it works

    1. In case there are any issues with your purchase, or you just happen to change your mind, we are pleased to operate a 60-day returns service.

    2. Please refer to our Returns Policy for full details of your eligibility to use this service. 

    3. If eligible, please download the Returns Form & Label to complete your return. 

    4. Customers returning items from outside the UK must pay all relevant tax and import duty in advance – we cannot accept items with outstanding duty, these will be returned to you automatically.

    5. We do not process returns of good purchased from World Duty Free. To return items purchased from them, please contact World Duty Free directly.


    Get in touch

    Contact our Shopping Services team about our Returns Promise or if you have any questions.