Heathrow rail disruption: 13-18 December 2022

Due to industrial action, rail services to and from Heathrow will be disrupted between 13 and 18 December 2022.

Please plan your journey in advance and ensure you leave enough time to get to the airport as roads will likely be busier than normal.

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Travelling through Heathrow this Christmas

We’re looking forward to welcoming you and your loved ones to the airport this Christmas and working hard to make sure your trip runs as smoothly as possible. To help with this process, please be aware of the following:


Consider your arrival time
Allow three hours to check-in before a long-haul flight and two hours to check-in before a short-haul flight – and make sure all your travel documents are up-to-date. Please don't turn up significantly early for your flight as this can cause unnecessary congestion in the airport and you may not be able to check in your bags. You can monitor current security waiting times using the Heathrow app and on your flight detail page.


Remove liquids from hand luggage
You can’t take liquids with a capacity over 100ml through security. Liquids under 100ml should be removed from your hand luggage and placed in a single transparent, re-sealable plastic bag of not more than one litre capacity. Each bag must be able to close properly with all the items inside. These bags are available free-of-charge before security. Passengers are strictly limited to one bag of liquids per person.

(“Liquids” includes all drinks and syrups; creams, lotions, oils, perfumes; sprays, shaving foam, deodorants, gels and pastes; soups, jams, preserves, chutneys – and snow globes)


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  • Returns Promise

    If you've changed your mind about a purchase at Heathrow, don't worry. In most cases, we'll be happy to accept a return.

    How it works

    1. Make sure you're eligible to make returns

      If there are any issues with your purchase – or you just changed your mind – we are pleased to operate a 60-day returns service. However, you should refer to our Returns Policy for full details of your eligibility to use this service.

    2. Download a Returns Form & Label

      If you are eligible, please download the Returns Form & Label to complete your return. 

    3. We do not process returns from World Duty Free

      To return items purchased from them, please contact World Duty Free directly.

    4. Extra charges apply for customers outside the UK 

      Customers returning items from outside the UK must pay all relevant tax and import duty in advance – we cannot accept items with outstanding duty, these will be returned to you automatically.


    Get in touch

    Contact our Shopping Services team if you have any questions about our Returns Promise or any other shopping service at the airport.