Terminal Drop-Off Charge

From 1 November 2021, a £5 charge will apply for vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Changes to entering the UK using EU ID cards

From 1 October 2021, most EU, EEA and Swiss nationals will need to use a valid passport to travel to the UK. ID cards will no longer be accepted as a valid travel document to enter the UK, though some exemptions will apply. 

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  • How it works

    1. In case there are any issues with your purchase, or you just happen to change your mind, we are pleased to operate a 60-day returns service.

    2. Please refer to our Returns Policy for full details of your eligibility to use this service. 

    3. If eligible, please download the Returns Form & Label to complete your return. 

    4. Customers returning items from outside the UK must pay all relevant tax and import duty in advance – we cannot accept items with outstanding duty, these will be returned to you automatically.

    5. We do not process returns of good purchased from World Duty Free. To return items purchased from them, please contact World Duty Free directly.


    Get in touch

    Contact our Shopping Services team about our Returns Promise or if you have any questions.