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A: Heathrow Rewards is our loyalty programme, where you collect Heathrow Rewards points virtually every time you spend at Heathrow. From picnics to parking, high fashion to foreign currency, the rewards will quickly add up. Redeem your points for shopping vouchers, upgrading your travel experience or even flights when you transfer to one of our airline partner schemes.
A: Simply create an account here. Once registered, you will have a virtual card on your home page and you can start collecting Heathrow Rewards points straight away.
A: No. Heathrow Rewards is absolutely free.
A: Present your Heathrow Rewards card before every transaction at Heathrow.
A: The majority of outlets at Heathrow participate in the programme. You can view the latest directories and maps for Heathrow HERE
A: Transactions must be for £1 or more to qualify for Heathrow Rewards points.
A: Heathrow Rewards points are valid for 3 years from the date of your last transaction. So if you keep using your card, your Heathrow Rewards points will never expire.
A: You can transfer your Heathrow Rewards points to another member's account by calling our call centre. There is a limit of 4 transfers per member, per year.
A: Your Heathrow Rewards points will be deducted accordingly.
A: Yes, please remember to present both cards at the time of purchase.
A: Not at present
A: No, you will still need to present your Heathrow Rewards card at the time of transaction.
A: Every effort is made to credit Heathrow Rewards points to members' accounts as soon as possible. The majority of transactions are credited to accounts within 24 hours. Bureaux de Change transactions and some car parking transactions may take longer to appear on your account. Points for pre-booked car parking will be credited within 10 days of entry to the car park. Promotional points may take up to 48 hours to appear. Your online balance includes transactions that have been added to your account up to yesterday's date.
A: You can send copies of your receipts to be added to your account in one of the three following ways:-
Email scanned receipts to email@example.com
Post copies of your receipts to Heathrow Rewards, PO Box 71707, London, W2 7ZQ
We can only accept receipts that are less than 3 months old. See Terms and conditions. Please include your Heathrow Rewards card number, name and contact details on all correspondence.
A: Points for car parking transactions are awarded within 10 days of entry to the car park, not at the time of booking.
A: Apple Wallet is an application in iOS 6+ that allows users to store coupons, boarding passes and store cards on their device. Heathrow Rewards has created a virtual card for this. You can download yours from most of our emails.
A: When you have registered and logged in to your account, your virtual account will be available to use on the home page.
A: Login to your account online and go to ‘Order my rewards'. Select the reward of your choice and you'll be told if you have enough Heathrow Rewards points. Then simply follow the instructions.
A: Vouchers are valid for 12 months from the date of issue. The expiry date is printed on each voucher and once expired we are unable to reissue them.
A: Heathrow Rewards £5 airport vouchers can be used for, or towards, the purchase of goods and services at Heathrow only. Please see the back of the vouchers for full terms and conditions of use.
A: Heathrow Rewards vouchers cannot be used in the following outlets: Bureaux de Change, betting shops, Post Offices, vending and gaming machines, Eurest staff restaurants and the BA Highlife staff shop. Vouchers are not valid against transactions for lottery tickets, tobacco products, medicine, prescription items, infant formula, the retailer's own pre-paid gift vouchers, purchases paid for using Boots Advantage Card points, postage stamps, Pay as You Go Internet access, flights and hotels booked at Heathrow Airport Holdings Limited or the Heathrow website.
A: You will need to be a member of the partner programme to make a redemption. Go to ‘Order my rewards', select the reward of your choice, enter your Frequent Flyer programme account/membership number and press ‘submit'. We will then send the request to the relevant partner to add the miles/points to your account.
A: We send the details to partners every Monday. The time it takes for your miles/points to reach your account will depend on the partner.
A: No, it must be into an account with your own name. This is a condition of the partner programme.
A: Instant Rewards is the new alternative to paper vouchers. At participating outlets simply present your card at the point of purchase and request to redeem your Heathrow Rewards points as payment towards your purchase.
A: Instant Rewards is available at the following outlets within Heathrow:
World Duty Free
Plaza Premium Lounges
World of Whiskies
A: Instant Rewards can be redeemed in increments of 500 Heathrow Rewards points. Just like the paper vouchers, each 500 points is worth £5 to spend in participating outlets.
A: Tell the cashier that you would like to use Instant Rewards, they will swipe or scan your Heathrow Rewards card and tell you the maximum value of the reward you can redeem. You can then choose the value you wish to redeem – you don't have to use the full amount.
A: No, you can only redeem Heathrow Rewards points available in your Heathrow Rewards account as of the previous day.
A: Check your Heathrow Rewards points balance before you travel, or refresh your virtual card if you have Apple Wallet, so you know how many Instant Rewards you can redeem in-store. The cashier can also confirm the maximum value of the reward you can redeem at point of purchase.
A: You do not need to pay for the entire transaction with Instant Rewards. Simply pay for the remaining amount with another form of payment.
A: Instant Rewards cannot be used as payment, or part payment, for gift vouchers or for purchases of tobacco and tobacco products.
A: Where refunds are made through the Heathrow Shopper Promise service your points will be added back to your account when the refund is processed.
A: Unregistered cards are those where we do not have any member information associated with the card. To redeem any points for that account you must visit heathrow.com/rewards and register your member details. Click on the icon Start here/Register now and tick the box "I have a Heathrow Rewards card"
A: Login to your online account, please click on ‘My account' on the main menu, then ‘Order a replacement card' on the left and follow the instructions. Please ensure your address is up to date.
A: Login to your online account, please click on ‘My account' on the main menu, then ‘Change my password' and follow the instructions.
A: You don't need to provide this, but if you do it helps us identify you if you communicate with us via Twitter.
0808 5 844 844 (UK). if you're calling from within the UK calls are free from landlines. +44 (0)203 666 550 if you are calling from outside the UK standard network provider's charges apply.
Heathrow, PO Box 887, 3 Manor Court, Exeter, EX1 9YT
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