Public transport disruption to and from Heathrow: 18 - 21 August

Due to industrial action between 18 - 21 August, there will be some disruption to rail and bus services to and from Heathrow.

 

When planning your journey, make sure you leave enough time to get to the airport as roads may be busier than normal. 

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Arrival times and other important information

As always, we’re looking forward to welcoming you to the airport and we’re working hard to make sure your trip runs as smoothly as possible. To help with this process, please be aware of the following:
 

Consider your arrival times

Allow three hours to check-in before your flight and make sure all your travel documents are up-to-date. Please do not turn up significantly early for your flight though, as this can cause unnecessary congestion in the airport and you may not be able to check in your bags.

 

Remove liquids from hand luggage 

Remember, you can only take liquids on the plane that are in individual containers with a maximum capacity of 100ml. This includes creams, gels, pastes, aerosols and make-up. 

Remove each item from hand luggage and place them all in a single transparent, re-sealable plastic bag of not more than one litre capacity. Each bag must be able to close properly with all the items inside. These bags are available free-of-charge before security. Passengers are strictly limited to one bag of liquids per person.

 

Terminal Drop-Off Charge

A £5 charge applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions apply. Free drop-off is available at our Long Stay car parks.

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    Frequently asked questions

    When you travel, it’s important to have all the information you need to make your journey as safe and smooth as possible.

    Top 5 most popular frequently asked questions

    In the event of severe delays or cancellations, you have certain passengers rights and you may be entitled to compensation or a refund. The Civil Aviation Authority (CAA) set out clear rules on the amounts due depending on the type and/or the length of the delay. The airlines should also provide you with documentation or links so that you can make your claim.

    You are entitled to claim compensation from the airline if your checked-in luggage is delayed, lost or damaged.

    You should report the problem to the airline immediately. Airlines or their handling agent will have representatives in the baggage reclaim hall. Please provide them with as much detail as possible such as; size, shape, colour and brand.

    You will also need to provide contact details and a forwarding address. If you are visiting multiple destinations, give all the addresses as it may take several days for your bag to be found.

    If you are unable to register your details at the airport, you have seven days to register the problem with your airline.

     

    You can review, make changes or cancel your booking up to 24 hours before your allocated arrival time. Everything you need to do can be found in Manage my booking.

    Yes and we have introduced a £5 charge for vehicles entering the drop-off areas. You can pay in advance, on the day you drop-off, or by midnight the next day. You cannot pay at an airport ticket machine or in the terminal drop-off zones. 

    Pre-book drop-off now

    Whether you're departing, arriving or connecting, we have a dedicated page to help you on your way.

    See our COVID-19 page

    COVID-19 - what you need

    We have a dedicated section which will guide you so you can fly with us again.