Travelling through Heathrow

As always, we’re looking forward to welcoming you to the airport and we’re working hard to make sure your trip runs as smoothly as possible. To help with this process, please be aware of the following:

 

Consider your arrival times

Allow 3 hours to check-in before your flight and make sure all your travel documents are up-to-date. Please do not turn up significantly early for your flight though, as this can cause unnecessary congestion in the airport.

 

Terminal Drop-Off Charge

A £5 charge applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions apply. Free drop-off is available at our Long Stay car parks.

 

Terminal 4 airline moves

Terminal 4 has re-opened and up to 30 airlines are moving there during the summer. You should always keep in touch with your airline to confirm which terminal your flight departs from before travelling to the airport. 

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  • If you are unable to log into your Heathrow Rewards account, please take the following steps.
    • Check your email address is the one you registered for use for your membership.
    • Use your 16-digit Heathrow Rewards number (You can find this on the front of your physical/digital card, or on a previous email).

    Please note your password should be:

    • At least 12 characters long, use upper and lower-case characters
    • Have at least one numerical character: 0-9 
    • Have at least one special character: ~ ! @ # $ % ^ & * ( ) _ - + =

    If you are still having issues getting into your account, please use the reset password option and you will be sent an email to access your account. Please check both your inbox and your junk mail for this email.

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    Getting ready for a world of rewards

    Now you're a Heathrow Rewards member, get ready for our world of rewards. Login & explore the member areas. Add your Heathrow Rewards card to your mobile wallet to use it every time you spend.

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