Terminal Drop-Off Charge

A £5 charge now applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Face coverings remain mandatory at Heathrow

Face coverings are mandatory at the airport and we encourage everyone to wear one at all times, unless they’re exempt. Passengers can purchase face coverings at several retailers at the airport including Boots and WHSmith. 

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    • If you are unable to log into your Heathrow Rewards account, please take the following steps.
    • Check your email address is the one you registered for use for your membership.
    • Use your 16-digit Heathrow Rewards number (You can find this on the front of your physical/digital card, or on a previous email).

    Please note your password should be:

    • At least 12 characters long, use upper and lower-case characters
    • Have at least one numerical character: 0-9 
    • Have at least one special character: ~ ! @ # $ % ^ & * ( ) _ - + =

    If you are still having issues getting into your account, please use the reset password option and you will be sent an email to access your account. Please check both your inbox and your junk mail for this email.

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    Getting ready for a world of rewards

    Now you're a Heathrow Rewards member, get ready for our world of rewards. Login & explore the member areas. Add your Heathrow Rewards card to your mobile wallet to use it every time you spend.

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