Rail disruption - 4 & 8 October 2023

Due to planned industrial action and engineering works, there will be disruption to rail and London Underground services between Heathrow and Central London on Wednesday 4 and Sunday 8 October 2023.


Over this period, there will be disruption to Heathrow Express and Elizabeth line services


Please note, the London Underground (Tube) strikes that would have affected the Piccadilly line on Wednesday 4 and Friday 6 October 2023 have now been suspended, and the Piccadilly line will be running as normal throughout this period. 


Passengers should plan their journeys before travelling, and allow for additional time where necessary as services will be busier than normal.

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ULEZ expansion - 29 August 2023

London's Ultra Low Emission Zone, or ULEZ, is expanding to encompass all of Greater London, including Heathrow Airport, from the 29 August 2023.


The initiative, implemented by Transport for London (TfL), is aimed at reducing air pollution in London, therefore all vehicles entering the airport must meet certain emissions standards in order to avoid paying a daily charge.


The daily charge for non-compliant vehicles is £12.50 for most vehicles, including cars, vans, and motorcycles.


The charge will be in addition to any other fees or charges associated with entering the airport. The charge only applies when a vehicle is driven within the ULEZ zone, and does not apply to stationary vehicles including when cars are parked at Heathrow.


Please note, if you have booked Meet & Greet or Valet Parking with a non-compliant vehicle, and have selected a different exit terminal to your entry terminal, you will be liable for payment of a ULEZ charge to transfer your vehicle to another terminal.

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Stuart Messham
At Heathrow, we offer everything we can to make your journey a breeze, from teams of on-hand helpers to super-fast Wi-Fi and charging points. 

Heathrow's purple helpers

Purple is the brand colourway of Heathrow and across all terminals we have dedicated colleagues ready to assist with any queries you may have. Next time you’re travelling keep an eye out for our helpers in purple T-shirts and jackets, who will do their very best to make your journey as smooth as possible.


Stay connected

There's free Wi-Fi available throughout Heathrow to help keep you connected throughout your stay at the airport. Just choose “_Heathrow Wi-Fi” and follow the on-screen instructions. We are certified “Friendly Wi-Fi” across all terminals, so you can be sure that Heathrow’s super-fast network is safe for children.


Reserve and Collect

Save time browsing items at the airport by using our free Reserve & Collect service. You can pre-order products from most shops at Heathrow, even if you don’t see them online. Check the Explore Brands page or enter your flight number to see the brands available in each terminal. Oh, and don’t forget: Heathrow Rewards members collect an extra 100 points and Heathrow Rewards Premium members collect an extra 150 points whenever the Reserve & Collect service is used.


Ask for assistance if you need it

We want everyone to experience a smooth journey through Heathrow, which is why we provide first-class family facilities and help anyone with difficulties get the assistance they require.

If you would like some extra help through the terminal, let your airline, tour operator or travel agent know at least 48 hours before you travel.


Pre-order food with the Heathrow app

At Heathrow, we've teamed up with Grab to offer you a food and drink pre-order service, working with a selection of Heathrow restaurants to provide this via the Heathrow app. Simply download the app to save time queueing and make your journey through the airport even smoother. 


Premium lounges

There’s no better place to relax before take-off than in one of our premium lounges. They are family friendly and offer a fantastic array of complimentary food and beverages; a great way to indulge and re-group before your flight.