Terminal Drop-Off Charge

A £5 charge applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions apply. Free drop-off is available at our Long Stay car parks.

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  • We'll help you find it

    • Search online

      Search for your missing property at missingx.com, or find the lost property office in Terminal 3 and Terminal 5

    • Terminal 3

      On the mezzanine level of the Heathrow Express Station, underneath Terminal 3 Arrivals hall.

    • Terminal 5

      In the arrivals hall, near domestic arrivals

      View map

    Contact lost property:

    Terminal 3 & Terminal 5 Lost property

    Bagport UK Ltd.

    Opening hours

    Open Mon-Sat (closed Sun)

    Terminal 5 - 09:00 -16:00
    Terminal 3 - 09:00 -16:00

    Phone:Within UK:+44 (0)844 824 3115 (calls to this number are charged at 7p per minute plus your phone provider's access charge).
    International:+44 (0)20 3761 1800 
    Lines open 09:00-15:00 (UK time).



    Low value items 
    Medium value
    High value £25.00

    How it works

    • Search our database first

      Everything that’s handed in goes on our database. Search at missingx.com to see if your property has been found. It can take between 24 and 48 hours for a found item to be registered. We retain everything for three months.

    • Claim property online

      If you find your property on the database, use the online contact form to start the matching process.

    • Tell us where to send it

      If the property is yours, we’ll give you a code. Go to mailmyproperty.com, type in your code, pay the service fee and tell us where to send it.

    • How much does it cost?

      You only pay a service fee if you want to reclaim your item. Charges range from nothing to £25 for each item. Add postage and packing if you want us to send your item to you.