Terminal Drop-Off Charge

From 1 November 2021, a £5 charge will apply for vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Changes to entering the UK using EU ID cards

From 1 October 2021, most EU, EEA and Swiss nationals will need to use a valid passport to travel to the UK. ID cards will no longer be accepted as a valid travel document to enter the UK, though some exemptions will apply. 

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Saved Flights

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  • We'll help you find it

    • Search online

      Search for your missing property at missingx.com, or find the lost property office in Terminal 3 and Terminal 5

    • Terminal 3

      On the mezzanine level of the Heathrow Express Station, underneath Terminal 3 Arrivals hall.

    • Terminal 5

      In the arrivals hall, near domestic arrivals

      View map

    Contact lost property:

    T3 Lost property

    Due to COVID-19 our offices are now only open Monday - Friday between the hours of 09:00 until 15:00hrs.

    Please note our T5 office is currently closed until further notice.

    Sorry for any inconvenience caused.

    Bagport UK Ltd.

    Opening hours

    Mon-Fri: 09:00 - 15:00  

    Within UK:+44 (0)844 824 3115 (calls to this number are charged at 7p per minute plus your phone provider's access charge).
    International:+44 (0)20 3761 1800 
    Lines open 09:00-15:00 (UK time).



    Low value items 
    Medium value
    High value £25.00

    How it works

    • Search our database first

      Everything that’s handed in goes on our database. Search at missingx.com to see if your property has been found. It can take between 24 and 48 hours for a found item to be registered. We retain everything for three months.

    • Claim property online

      If you find your property on the database, use the online contact form to start the matching process.

    • Tell us where to send it

      If the property is yours, we’ll give you a code. Go to mailmyproperty.com, type in your code, pay the service fee and tell us where to send it.

    • How much does it cost?

      You only pay a service fee if you want to reclaim your item. Charges range from nothing to £25 for each item. Add postage and packing if you want us to send your item to you.