Piccadilly line engineering works - May 27 - 29

Due to planned engineering works, there will be no service all day between Heathrow and Acton Town on Saturday 27, Sunday 28 and Monday 29 May


A replacement bus service will be in operation between Heathrow and Acton town, while Heathrow Express services from Paddington, and Elizabeth line trains from East and Central London will be running as normal.

Find out more
Skip to Content
Saved Flights

Your Saved Flights

No Saved Flights

Lost something at Heathrow?

All lost property at Heathrow is managed by Smarte Carte UK Ltd. You can use their online database to search for your items. We store all lost property items for three months from the date it was found or handed in. If you've lost something in the terminal, follow these steps to get your missing items back.

  • Search our database
    Search our database

    Everything handed in goes on our lost property database. Search at lhr.lostandfoundsoftware.com to see if your property has been found. It can take between 24 and 48 hours for items to appear on the database.

    Search now
  • Claim property online
    Claim property online

    If you find your property on the database, use the online contact form to start the matching process.

  • Tell us where to send it
    Tell us where to send it

    If the property is yours, we’ll give you a code. Go to mailmyproperty.com, type in your code, pay the service fee and tell us where to send it.

  • How much does it cost?
    How much does it cost?

    You only pay a service fee if you want to reclaim your item. Charges range from nothing to £25 for each item. Add postage and packing if you want us to send your item to you.

Low value items 
Medium value
High value £25.00


Contact Smarte Carte UK Ltd


Lost something on the plane?

If you've left something on the plane, contact your airline.

Lost or delayed baggage

If you've checked in baggage and it hasn't arrived, contact your airline directly.