Heathrow rail disruption: 1-9 October

Due to planned industrial action, public transport to and from Heathrow will be disrupted from 1 October - 9 October. Please plan your journey in advance and ensure you leave enough time to get to the airport as roads may be busier than normal.

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  • Terminal Shopping Transfer

    Want some goodies that aren't available in your departure terminal? We're here to help.


    How it works

    1. Make sure you arrive early

      If you’re looking for a brand that's not available in your departing terminal – and you arrive at Heathrow at least 3 hours before your flight departs – we may be able to arrange a transfer to visit shops available in other terminals.

    2. Contact Shopping Services

      A member of our Shopping Services team will then meet you after security in the departure lounge of the terminal you are flying from and escort you to the shops you wish to visit.

    3. Please note: There is a minimum spend

      This service is restricted to passengers making purchases of £250 or more. We are not able to transfer passengers to retailers that have stores in every terminal. Terms and Conditions apply


    Get in touch

    Contact our Shopping Services team if you have any questions about Terminal Shopping Transfer or any other shopping service at the airport.