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Accessibility statement

Updated: January 2024

Heathrow Airport is committed to meeting the requirements of the Equality Act and we make every effort to ensure our communications – including this website – are accessible to people with special needs, including those with visual, hearing, cognitive and motor impairments.

Standards compliance and validation

We have striven to make this website adhere to priority 1 and 2 guidelines of the W3 Web Content Accessibility Guidelines.

The site was built in consultation with AbilityNet, a body of website experts brought together by the Foundation for Communication for the Disabled and the Computability Centre – both leading charities working in the field of assistive technology for disabled people.

The Heathrow Access Advisory Group (HAAG)

Heathrow Access Advisory Group (HAAG) helps Heathrow to deliver its vision to become the industry’s leading airport in accessibility and inclusion. The HAAG team comprises committed advocates with a wide range of experience within aviation and disability. The objective of the HAAG is to provide independent advice and constructive challenges, as well as to bring a consumer perspective to Heathrow’s decision-making and planning processes.

Find out more about the HAAG.

Navigation and navigation aids

  • The full site navigation is located on every page.
  • A link to the home page is available on each page through the Heathrow logo.
  • Navigation menus are marked up as HTML lists and styled with CSS.
  • Many links have title attributes, which describe the link in greater detail.
  • Links are written so as to make sense out of context.
  • Link text is never duplicated. Two links on the same page with the same text always point to the same address.
  • Some links, mostly to downloadable files such as PDFs, open a new browser window. There will always be a warning in either the text or the 'title' attribute of the link.
  • When the site is viewed in a text-only browser, the 'skip to content' link becomes visible at the top of each page.
  • Forms have their labels explicitly associated with their controls, aiding users of certain screen readers and speech browsers.

Help with finding content

Every page of the site features a Help link in the footer. Our help section exists to help you find key information and includes site map and search facilities. Links to our privacy statement and terms and conditions appear at the bottom of every page.

Optimising your set-up for your needs

AbilityNet's My Computer My Way site offers a guide to making your PC accessible. It offers help with seeing the screen, using your keyboard and mouse, and with language and reading.



Assistance and accessibility support at the airport

Whatever your disability or impairment, find out how to get the support and help you need to ensure you have the best experience possible at Heathrow.