Face covering requirements

As we continue to welcome passengers from around the world, wearing a face covering remains mandatory whilst in our terminals (including our bus stations and railway platforms) - except for those who are exempt. 

 

We also ask passengers to respect social distancing wherever possible.

Frequently asked questions
Skip to Content
Saved Flights

Your Saved Flights

No Saved Flights

  • FAQs

    Check our frequently asked questions first as your question may be already answered.

    By telephone

    0844 335 1801 Calls cost 7p per minute plus your telephone company’s network access charge.

    Lines are open: 09:00 - 17:00 Monday to Friday and 10:00 - 16:00 Saturday and Sunday
                             

    by post

    Heathrow, PO Box 887, 3 Manor Court, Exeter, EX1 9YT

    Email us

    You can email us at customerservice@ heathrowrewards.com