Rail disruption - 4 & 8 October 2023

Due to planned industrial action and engineering works, there will be disruption to rail and London Underground services between Heathrow and Central London on Wednesday 4 and Sunday 8 October 2023.

 

Over this period, there will be disruption to Heathrow Express and Elizabeth line services

 

Please note, the London Underground (Tube) strikes that would have affected the Piccadilly line on Wednesday 4 and Friday 6 October 2023 have now been suspended, and the Piccadilly line will be running as normal throughout this period. 

 

Passengers should plan their journeys before travelling, and allow for additional time where necessary as services will be busier than normal.

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ULEZ expansion - 29 August 2023

London's Ultra Low Emission Zone, or ULEZ, is expanding to encompass all of Greater London, including Heathrow Airport, from the 29 August 2023.

 

The initiative, implemented by Transport for London (TfL), is aimed at reducing air pollution in London, therefore all vehicles entering the airport must meet certain emissions standards in order to avoid paying a daily charge.

 

The daily charge for non-compliant vehicles is £12.50 for most vehicles, including cars, vans, and motorcycles.

 

The charge will be in addition to any other fees or charges associated with entering the airport. The charge only applies when a vehicle is driven within the ULEZ zone, and does not apply to stationary vehicles including when cars are parked at Heathrow.

 

Please note, if you have booked Meet & Greet or Valet Parking with a non-compliant vehicle, and have selected a different exit terminal to your entry terminal, you will be liable for payment of a ULEZ charge to transfer your vehicle to another terminal.

Check your vehicle

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Reserve & Collect

Browse our products, reserve your selections and we'll have them ready to collect before you fly.

Reserve & Collect is a free service available to all passengers. You can pre-order products from most shops at Heathrow, even if you don’t see them online. Check the Explore Brands page or enter your flight number to see the brands available in each terminal.

Heathrow Rewards members collect an extra 100 points and Heathrow Rewards Premium members collect an extra 150 points whenever the Reserve & Collect service is used.

How it works
  1. Browse

    Browse the huge range of products and brands available at Heathrow.

  2. Reserve

    Add the items to your basket and submit your request.

  3. Confirm

    You'll receive confirmation of the price and availability.

  4. Collect & Pay

    On arrival at Heathrow, visit the store where you made your reservation to collect and pay.


 

Get in touch

Please contact our Shopping Services team if you have any questions about Reserve & Collect or any other shopping service at the airport.

Contact the team