Terminal Drop-Off Charge

A £5 charge now applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Coronavirus update

Face coverings are mandatory at the airport and we encourage everyone to wear one at all times, unless they’re exempt. Passengers can purchase face coverings at several retailers at the airport including Boots and WHSmith. 

 

The safety of both passengers and colleagues has always been Heathrow’s number one priority. The airport has several COVID-secure measures in place to make sure everyone has a safe journey including: 

 

- Enhance cleaning regimes including Hygiene Technicians, UV robots and other anti-viral technologies to ensure continuous disinfection across terminals

- Dedicated COVID marshals to enforce social distancing

- 600 hand sanitiser stations 

 

Due to the emergence of a new Coronavirus variant, the UK Government have advised that fully vaccinated passengers arriving into England must:

 

Take a PCR test no later than 2 days after their arrival.

- Self isolate until they receive their result.

- If a passenger tests positive, they must isolate for 10 days.

- If a passenger tests negative, they can leave self isolation.

 

Passengers arriving from a country on the red list must book a managed quarantine hotel.

 

Passengers who are not fully vaccinated must continue to follow separate guidance.

 

As countries may change their entry requirements, we advise customers to check the UK Government website for up to date information.

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  • Reserve & Collect

    Browse and reserve the selection of products and we'll have it ready to collect and pay for in-store when you fly.

    Reserve & Collect is a free service available to all passengers. Browse and reserve the selection of products and we’ll have it ready to collect and pay for in-store when you fly. You can pre-order products from most shops a Heathrow, even if you don’t see them online. Check the Explore Brands page or enter your flight number to see the brands available in each terminal. Our Shopping Services Team is available to answer any questions that you have about brands, products or services at Heathrow. Plus, Heathrow Rewards members collect an extra 100 points and Heathrow Rewards Premium members collect an extra 150 points whenever the service is used.

    How it works

    1. Browse

      Browse the range of products and brands available at Heathrow.

    2. Reserve

      Add the items you want to reserve to your basket and submit your request.

    3. Confirm

      You will receive confirmation of the price and availability of your reservation request.

    4. Collect & Pay

      When you arrive at Heathrow, visit the store where you have made your reservation to collect and pay for your shopping.


     

    Get in touch

    Contact our Shopping Services team about Reserve & Collect or if you have any questions about the service.