Changes to entering the UK using EU ID cards

From 1st October 2021, most EU, EEA and Swiss nationals will need to use a valid passport to travel to the UK. ID cards will no longer be accepted as a valid travel document to enter the UK, though some exemptions will apply. 

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  • Reserve & Collect

    Browse and reserve the selection of products and we'll have it ready to collect and pay for in-store when you fly.

    Reserve & Collect is a free service available to all passengers. Browse and reserve the selection of products and we’ll have it ready to collect and pay for in-store when you fly. You can pre-order products from most shops a Heathrow, even if you don’t see them online. Check the Explore Brands page or enter your flight number to see the brands available in each terminal. Our Shopping Services Team is available to answer any questions that you have about brands, products or services at Heathrow. Plus, Heathrow Rewards members collect an extra 100 points and Heathrow Rewards Premium members collect an extra 150 points whenever the service is used.

    How it works

    1. Browse

      Browse the range of products and brands available at Heathrow.

    2. Reserve

      Add the items you want to reserve to your basket and submit your request.

    3. Confirm

      You will receive confirmation of the price and availability of your reservation request.

    4. Collect & Pay

      When you arrive at Heathrow, visit the store where you have made your reservation to collect and pay for your shopping.


     

    Get in touch

    Contact our Shopping Services team about Reserve & Collect or if you have any questions about the service.