Unite strikes 31 March – 9 April

Unite has confirmed a strike among two groups of Heathrow security officers for 31 March – 9 April. The airport will remain open and operational but the strikes may affect the journeys of some passengers planning to travel during this period. You can check the status of your flight with your airline for the latest information.

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Reserve & Collect

Browse our products, reserve your selections and we'll have them ready to collect before you fly.

Reserve & Collect is a free service available to all passengers. You can pre-order products from most shops at Heathrow, even if you don’t see them online. Check the Explore Brands page or enter your flight number to see the brands available in each terminal.

Heathrow Rewards members collect an extra 100 points and Heathrow Rewards Premium members collect an extra 150 points whenever the Reserve & Collect service is used.

How it works

  1. Browse

    Browse the huge range of products and brands available at Heathrow.

  2. Reserve

    Add the items to your basket and submit your request.

  3. Confirm

    You'll receive confirmation of the price and availability.

  4. Collect & Pay

    On arrival at Heathrow, visit the store where you made your reservation to collect and pay.


Get in touch

Please contact our Shopping Services team if you have any questions about Reserve & Collect or any other shopping service at the airport.