Arrival times and other important information

As always, we’re looking forward to welcoming you to the airport and we’re working hard to make sure your trip runs as smoothly as possible. To help with this process, please be aware of the following:
 

Consider your arrival times

Allow three hours to check-in before your flight and make sure all your travel documents are up-to-date. Please do not turn up significantly early for your flight though, as this can cause unnecessary congestion in the airport and you may not be able to check in your bags.

 

Remove liquids from hand luggage 

Remember, you can only take liquids on the plane that are in individual containers with a maximum capacity of 100ml. This includes creams, gels, pastes, aerosols and make-up. 

Remove each item from hand luggage and place them all in a single transparent, re-sealable plastic bag of not more than one litre capacity. Each bag must be able to close properly with all the items inside. These bags are available free-of-charge before security. Passengers are strictly limited to one bag of liquids per person.

 

Airline and route moves

Some airlines have moved terminals this summer.  You should always keep in touch with your airline to confirm which terminal your flight departs from before travelling to the airport. 

 

Terminal Drop-Off Charge

A £5 charge applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions apply. Free drop-off is available at our Long Stay car parks.

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  • Currency exchange

    Order your travel money with Travelex for pick-up at all Heathrow Airport terminals.

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    Exchange currency with Travelex at Heathrow

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    Get your currency before take-off at great rates. 

    • No commission or fees

      All online orders are commission-free and there are no Click and Collect fees.

    • Great online rates

      Order online for Travelex’s best exchange rates on over 50 currencies and easy in-store pick-up.

    • Order within 4 hours

      Order online and collect from the store in as little as four hours, dependent on currency availability.

    Travelex

    At Travelex Heathrow, we like to make sure that you get the best deal on your currency. If you do shop around and find a better deal elsewhere, we’re happy to refund you the difference as part of our Price Promise.**

    Travelex collection points

    • Terminal 2

      Before security (check-in area)

    • Terminal 5

      After security (upper level adjacent to BA Galleries Lounge North)

      See location on map

    CASH MACHINES

    Find several cash points (ATMs) in every terminal. They accept all major debit and credit cards and you can withdraw a number of different currencies. Charges vary depending on your bank or card provider.

    *2.9% as confirmed by Xpress money in India
    **For full terms and conditions please visit the Travelex Online Price Promise page at travelex.co.uk.
    XM report states 64% of their transactions are available at the cash pay-out location within 1 minute