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Last updated – 03/09/2018

1. Introduction

1.1 These terms and conditions (“Terms”) govern your viewing and use of this website (the “Website”) which is owned and operated by LHR Airports Limited. Hereafter any reference to “Heathrow” shall be in relation to LHR Airports Limited and its group companies as set out under section 1.3. For the purposes of these Terms “we”, “our” and “us” refers to “Heathrow”.
1.2 LHR Airports Limited is a private limited company registered in England under Company Number 1970855.
Registered office address:
The Compass Centre
Nelson Road
LHR Airports Limited’s VAT registration number is GB 653 0947 31.
View a list of Heathrow group companies (section 15)
1.3 Any reference made to the “Airport” in these Terms means Heathrow Airport.
1.4 Please read these Terms carefully before you start to use this Website. We recommend that you print a copy of these Terms for future reference. By accessing this Website you agree to the Terms. If you do not agree with these Terms, do not access or use this Website.
1.5 Use of this Website includes accessing, browsing, or registering to use our site. If you use one of the links on this Website to visit one of our partner websites, then please note that your viewing of these websites and any purchases made through them will be subject to separate terms and conditions

2. Changes to these terms

2.1 Please check this page from time to time to take notice of any changes that may be made, as any changes will govern your viewing and use of this Website.

3. Our responsibilities to you

3 .1 The content on our Website is provided for general information only. Although we make reasonable efforts to provide relevant, useful and up to date information on our Website, we make no representations, warranties or guarantees, whether express or implied, that any content on our Website, is free from errors, omissions or is up to date.
3.2 Although we endeavour to ensure that this Website is available at all times, there will be occasions on which we will need to carry out routine and emergency maintenance. We do not therefore guarantee that it will always be available, or that it will always perform at a particular speed or with particular functionality. We reserve the right to withdraw this Website at any time if we need to.
3.3 To the maximum extent permitted by law, all representations, warranties, terms, conditions and commitments not expressly set out in these Terms are hereby excluded.
3.4 Except in the case of death or personal injury caused by our negligence, or fraud, we do not accept responsibility for any loss or damage that you suffer as a result of using this Website. In particular, we do not accept responsibility for (a) any loss of profits, loss of earnings, loss of anticipated savings, loss of goodwill, loss of bargain or loss of revenue; (b) any loss or corruption of data; or (c) any indirect or consequential loss.
3.5 Your statutory rights are unaffected.
3.6 We reserve full rights of editorial control over the contents of the Website and reserve the right in our absolute discretion to add, amend and/or delete material, at any time and without prior warning, whether the material is posted by us, on our behalf or up-loaded to this Website by or on behalf of a user.
3.7 Due to the nature of the internet and the fact that users’ access to this Website involves computer equipment and software features outside our control, we are not responsible for any technical problems users may experience with this Website. If users experience technical problems, please contact us at to report the problems.

4. Your obligations when using the Website

4.1 You may only view and use this Website in accordance with these Terms and, in any event, for lawful and proper purposes which includes complying with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which you are accessing this Website.
4.2 In particular, you agree that you will not:
4.2.1 post, transmit or disseminate any information on or via this Website which is or may be harmful, obscene, defamatory or otherwise illegal;
4.2.2 use this Website in a manner which causes or may cause an infringement of our rights or the rights of any other;
4.2.3 submit any unauthorised, false or fraudulent applications;
4.2.4 use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of this Website including but not limited to uploading or making available files containing corrupt data or viruses via whatever means;
4.2.5 deface, alter or interfere with the front end ‘look and feel’ of this Website;
4.2.6 take any action that imposes an unreasonable or disproportionately large load on this Website or related infrastructure; and
4.2.7 obtain or attempt to obtain unauthorised access, via whatever means, to any of our networks.
4.2.8 grant access to the Website to any third party or to any other user who already has access to the Website by providing or sharing usernames and/or passwords provided for your use.
4.3 We reserve the right to suspend or terminate your access and use of this Website at any time if you breach these Terms.

5. Intellectual Property Rights

5.1 All trademarks, copyright, database rights and other intellectual property rights (together “the Rights”) in the materials on this Website (as well as the organisation and layout of this Website) and the Rights in any software or underlying software code that is made available for download from this Website (“Software”) are owned by us or our licensors.
5.2 Except as stated in paragraph 7.4 below, without our prior written permission, you may not copy, reproduce, modify, alter, publish, broadcast, distribute, display, post, sell, transfer or transmit in any form or by any means any material on this Website or Software whether in whole or in part nor use the material or Software to create derivative works.
5.3 The contents of the pages contained in this Website may not be distributed, displayed or copied to third parties including, but not limited to, “caching” any material on this Website for access by third parties and “mirroring” any material on this Website.
5.4 The contents of individual pages of this Website may be printed or downloaded to disk for the purpose of private and personal non-commercial use. You may make an electronically stored, transient copy of the content of this Website for the purpose of viewing it while connected to the Internet only.
5.5 You may not do any of the following without our written permission:
5.5.1 remove the copyright or trade mark notice from any copies of content under these Terms; or
5.5.2 create a database in electronic or structured manual form by systematically downloading and storing any content.

6. Changes to these Terms

6.1 We reserve the right, at our discretion, to make improvements or changes to any part of this Website, including to these Terms. We therefore recommend that you re-visit this page from time to time.

7. Viruses

7.1 We do not guarantee that this Website will be secure or free from bugs or viruses.
7.2 You are responsible for configuring your information technology, computer programmes and platform in order to access this Website. You should use your own virus protection software.
7.3 You must not misuse this Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to this Website, the server on which this Website is stored or any server, computer or database connected to this Website. You must not attack this Website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identify to them. In the event of such a breach, your right to use this Website will cease immediately.

8. General

8.1 These Terms refer only to your viewing of this Website and, as detailed above, separate conditions apply to prize draws, competitions and promotions which we may run from time to time as well as to products and services sold through this Website.

9. Data Protection and Privacy

9.1 Any personal information you supply to us when you use this Website will be used in accordance with our Privacy notice.

10. Accessibility

10.1 In accordance with our Accessibility Statement, Heathrow is committed to meeting the requirements of the Equality Act and we make every effort to ensure this Website is accessible to people with special needs, including those with visual, hearing, cognitive and motor impairments.

11. Applicable Law

11.1 These Terms, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

11.2 Heathrow accepts no liability for any promotion of a third party (the “Third Party Promoter”) featured on this Website. The Third Party Promoter is responsible for the fulfilment of that promotion and the promotion is subject to the Third Party Promoter’s terms and conditions. It is your responsibility to review such terms and conditions before entering into any transaction with the Third Party Promoter. Heathrow accepts no responsibility or liability for any act of omission of the Third Party Promoter.

12. Severability

12.1 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.