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  • Any reference in these Terms to "you" or "your" shall be construed as a reference to a valid member of the Programme in accordance with these Terms ("Member") and any reference to "us", "our", or "we" shall be construed as a reference to Heathrow Airport Limited ("Heathrow"). The Heathrow Airport Limited Heathrow Rewards programme ("the Programme") is only available to individual Members who have registered online and who provide a valid individual email address. You will be able to access your account online at www.heathrow.com/rewards using the password chosen at the time of registration. Persons under eighteen (18) years are not entitled to participate in the Programme. Only one account per Member is permitted. Household accounts are not permitted. You are required to update any changes to your account details immediately online at www.heathrow.com/rewards or by calling Heathrow Rewards Customer Services.

    You must provide us with a valid individual email address. This email address will be used to communicate important information about your account. If you do not wish to receive emails from us, you may unsubscribe from the Programme using the link at the bottom of each email, logging into your account and updating your details. Should you unsubscribe from Heathrow Rewards emails, you are then responsible for checking for any Programme updates by logging into your account online at www.heathrow.com/rewards on a regular basis.

    Heathrow Rewards points ("Points") will be issued to you in respect of purchase transactions at participating outlets at Heathrow Airport for qualifying expenditure (see Clause 4 below) ("Transactions"). Points may only be collected in relation to Transactions which are entered into by the individual Member. You are not permitted to collect Points on Transactions entered into by any other person, including but not limited to family members, friends, acquaintances or business colleagues. You are not entitled to claim or collect Points on Transactions entered into prior to the date you registered to join the Programme.

    You must present your Heathrow Rewards card (which may take the form of a physical card or a virtual card issued by us or on our behalf) at the time of Transaction. In the event that:

    (a) the Heathrow Rewards machine is not working in the relevant outlet at the time of Transaction; or

    (b) you forget to present your card at the time of Transaction,

    we may, as a discretionary gesture of goodwill, credit Points if you are able to send to Heathrow Rewards Customer Services department (details of which are available at www.heathrow.com/rewards) receipts for qualifying expenditure, provided that you may only submit a maximum of ten (10) receipts per calendar year in this manner. In respect of receipts submitted in circumstances where subsection (b) applies, such receipt(s) must be in good condition and not more than three (3) months old as at the date we receive such receipts. We reserve the right at our sole discretion to decline to credit Points for Transactions in this manner if we have reasonable grounds for believing that one or more of the claims being submitted is either fraudulent or not in compliance with these Terms and in all circumstances our decision shall be final.

    Collecting points on Official Heathrow Parking: Please note that some Heathrow car parking payment machines may not have a Heathrow Rewards swipe facility, and in such circumstances, you should go to a Heathrow parking kiosk, pay or provide a receipt and present a valid Heathrow Rewards card. Points cannot be awarded to an account automatically if you have entered and exited the Heathrow car park with a credit/debit card only and without a paper ticket. If you have entered and exited the Heathrow car park in this way, you must send your parking receipt to the Heathrow Rewards Customer Services for Points to be awarded. We reserve the right at our sole discretion to decline to credit Points for Transactions in this manner if we have reasonable grounds for believing that one or more of the claims being submitted is either fraudulent or not in compliance with these Terms and in all circumstances our decision shall be final. For pre-booked car parking, only parking booked directly with Official Heathrow Parking qualifies for Points.

    Collecting points on Heathrow Express: Go to www.heathrowexpress.com to book your tickets and enter your Heathrow Rewards card number on the online booking form, or purchase your tickets at automated kiosks. Points cannot be collected on Heathrow Express tickets purchased at ticket offices, on the train or by any other means.

    We shall be entitled at any time to cancel Points awarded if the relevant products to which such award relates are returned or the Transaction is cancelled for any reason and a refund of the purchase price is given or if the relevant products are exchanged for other products, unless such exchange is for products with an equivalent Points value. Where the relevant products are exchanged for products of a lower Points value we shall be entitled to cancel the difference in value balance of Points between those originally collected and those collected in respect of the replacement products.

    Points will be awarded at the following rate in the following outlets for total transactional spend (including payment made by any valid vouchers): 1 Point per £1 spent in participating retailers, bars and restaurants, car rental, travel agencies and Official Heathrow Parking facilities and 1 Point per £10 exchanged at Bureaux de change. Points will be awarded for the first two Official Heathrow Parking transactions in Short Stay car parks in each calendar day only. Points collected as detailed above are ‘standard' Points. The minimum spend per Transaction in order to qualify for earning Point(s) is one pound (£1). You will not be awarded Points for expenditure in the following outlets: betting shops, Post Offices, vending and gaming machines, petrol stations, temporary retailers/services; or for Transactions in relation to the following: lottery tickets, tobacco products, medicine, prescription items, infant formula, the retailer's own pre-paid gift vouchers, postage stamps, Pay as You Go Internet access, or flights and/or hotels booked at www.heathrow.com or for Transactions paid for using Boots Advantage Card point. We reserve the right to change outlets or exclude products from time to time. Participating outlets may also change from time to time.

    Where transactions have been completed with an unregistered Heathrow Rewards card, upon successful card registration, points shall be awarded only for those transactions that took place within the 12 months prior to the registration date.

    Where, during any given calendar year from 01 January to 31 December you spend a total of £750 or more at outlets that participate in the Heathrow Rewards Programme, excluding Travelex and Rocketmiles, and presented your Heathrow Rewards card or card number during the applicable transactions, you shall earn Premium status and you shall earn Points at double the rates referenced in Clause 4.1 above ("Double Points") on all subsequent Transactions for the remainder of that calendar year and such duration(s) set out below and have access to selected offers and promotions only applicable to members with current Premium status, each of which may have applicable additional terms and conditions. Where you have qualified for Double Points in a calendar year (the ‘First Calendar Year'), you shall continue to earn Double Points on all qualifying Transactions during the next calendar year (the ‘Second Calendar Year') irrespective of the level of Programme spend during the Second Calendar Year. If you spend a total of £750 or more at outlets that participate in the Heathrow Rewards Programme, excluding Travelex and Rocketmiles, and presented your Heathrow Rewards card or card number during the applicable transactions, during the Second Calendar Year, you shall continue to accrue Double Points during the next calendar year (the ‘Third Calendar Year'). Double Points will not be awarded on promotional Points (per Clause 4.5) or any discretionary goodwill Points awarded.

    Any applicable special terms and conditions for extra points promotions will be made available to you at the time of the promotion. Such special terms and conditions will also be available at www.heathrow.com/rewards for the duration of the promotion.

    We may from time to time at our discretion (acting reasonably), vary the rate at which Points are awarded, the Points collection rate, the required account activity to earn Premium Tier status, the selection of offers and promotions only applicable to members with current Premium Tier status as well as their applicable additional terms and conditions and/or offer extra Points. Only one extra points promotion will apply per transaction. This will not affect Points already awarded in respect of previous Transactions nor will it affect your statutory rights (as applicable).

    We shall endeavour to award Points to your account as soon as possible, and this is generally within a twenty four (24) hour period. However, there are a small number of types of Transaction where it can take up to ten (10) days before Points show on your account. Points for eligible pre-booked Official Heathrow Parking and eligible Heathrow Express train tickets will be awarded to your account after the date of travel, not at the time of booking.

    Statements of accounts will be available to you online at www.heathrow.com/rewards. Each statement will show the number of Points awarded and the cumulative total of unredeemed Points awarded during the Programme and available at that date.

    To redeem Points against rewards, you can access your account online at www.heathrow.com/rewards and follow the instructions. Subject to below (Instant Rewards), all applications to redeem Points for rewards must be made in advance of travel or use. Point redemptions cannot be cancelled once completed.

    You can find details of current Programme offers and rewards at www.heathrow.com/rewards and you are advised to regularly check the site for all the latest information. The Programme has special offers and vouchers from time to time. Please refer to these particular offers for additional special terms and conditions according to the particular offer/voucher.

    We wish to ensure that we can always offer a variety of rewards which are attractive to Members. Accordingly, we reserve the right to alter the rewards offered to you (whether in relation to all available rewards or just to some) at any time. By way of example, we may do this where the provider of the relevant reward withdraws it, or changes the terms on which it is offered, or where take-up of the relevant reward among the Heathrow Rewards Membership is poor, and hence we may wish to introduce a different reward which is more attractive to the Membership as a whole. Where we do withdraw a reward, we shall (at our discretion) use reasonable endeavours to substitute it with a reward which is of a similar, or better, type or value for the reward which has been withdrawn, (except where the reward is being withdrawn due to poor take-up, in which case a similar alternative may not be made available). We will use reasonable endeavours to make such notice available, by appropriate means, of the withdrawal of any reward as is reasonable in the circumstances (bearing in mind that we may not receive much, or any notice from the relevant reward provider).

    We also reserve the right to vary the number of Points required in exchange for rewards. If we do so, we will use reasonable endeavours to make such notice available, by appropriate means, of the change (bearing in mind that we may not receive much, or any notice from the relevant reward provider). This will not affect Points already awarded in respect of previous Transactions nor will it affect your statutory rights (if any).

     

    Instant Rewards

    Instant Rewards In certain outlets where the "Instant Rewards" programme is available, you may be able to redeem Points instantly to take the value of your Points balance as a discount (in increments of 500 points). By using Instant Rewards you confirm that you are the correct card holder and that the card does not belong to anyone else. To protect your Instant Rewards redeemable balance in case of a lost Heathrow Rewards card, immedailty contact Heathrow Rewards Customer Service so that the card number can be cancelled and a new one issued to your account. Instant Rewards cannot be used for the purchase of the retail outlet's own pre-paid gift vouchers or any tobacco products.

    Travel Partners

    Travel Partners conversions may take up to 30 days to appear in the chosen destination account. Individual conversion Terms and Conditions apply. Heathrow Rewards points converted from Skywards Miles cannot be converted with other Heathrow Rewards travel partners.

    You may transfer points to another Member's account by contacting Heathrow Rewards Customer Service. You may transfer points in this manner up to a maximum of 4 times per calendar year. Joining bonus points may not be transferred.

    Your points balance is valid for a period of three (3) years from the date of your last Transaction using your valid membership card. If you stop transacting using your card, your points will be automatically deleted from your account three years from the date of your last transaction. Details of Points about to expire can be viewed on your account online.

    You may close your Heathrow Rewards account at any time by selecting ‘Close My Account' on your online profile or by writing to Heathrow Rewards Customer Services, PO Box 887, Exeter, EX1 9YT, UK, or by emailing customerservice@heathrowrewards.com. Account closure requests are irreversible and cannot be reversed. We reserve the right to close your Heathrow Rewards account, without notice, automatically, if (a) there has been no Points collection or redemption activity at all for a continuous period of thirty nine (39) months, or (b) you are found to have more than one Heathrow Rewards account registered in your name (in accordance with Clause 1 above), or (c) if as result of our investigations we believe the account is not being operated in accordance with these Terms.

    Where we believe that there has been a breach of these Terms or special terms and conditions of any reward, or where we have any other legitimate reason, we may refuse to process a claim, refuse to award Points, withdraw Points already awarded or close the Member's account (in accordance with Clause 9(c) above). We also reserve the right to suspend a Member's account while we carry on an investigation into potential misuse or fraud.

    The Programme will continue until terminated by us and we shall provide valid Members with three months' prior written notice of such termination by email or post. Unredeemed Points will not be redeemable following termination of the Programme.

    We reserve the right to modify these Terms at any time at our discretion (acting reasonably). We advise you to go to www.heathrow.com/rewards regularly to check for updates.

    No representations or otherwise are made regarding the likelihood of a Member of the Heathrow Rewards Programme incurring any personal tax liability as a result of participation in the Programme. A personal tax liability may arise if Points are received in respect of business expenditure. You should seek independent advice if there is any doubt.

    The promoter of the Programme is Heathrow Airport Limited, whose registered office is The Compass Centre, Nelson Road, Hounslow, Middlesex, TW6 2GW.

    Nothing in these Terms affects your statutory rights.

    These Terms shall be construed and governed by the laws of England and Wales and the English courts shall have exclusive jurisdiction.

    3.1 Entry is open to all those who post a photo of the artwork to Instagram installed in Terminals 2, 3, 4 and 5 of Heathrow Airport, using the #Heathrow hashtag and tagging @Heathrow_airport in the post (the "Participant") and the relevant artist (@colettemillerwings, @rogueoner, @odeith or @alicepasquini).

    3.4 Entry to the Competition is free and no purchase is necessary. Heathrow shall not charge any Participant for entering or attempting to enter the Competition.

    3.5 Any breach of these Terms and Conditions by a Participant or any dishonest, misrepresentative or fraudulent conduct will void an entry.

    3.6 Only Participants who are not currently under disciplinary procedures are eligible to participate in the Competition.

    3.7 A maximum of one entry per Participant is permitted. Submission of duplicate entries will render all previous entries invalid for the duration of the Competition.

    4. Start Date

    4.1 The competition will be open from Thursday 13th February 2020 from 00:01 GMT and entries received on or after this date will be valid.

    5. Closing Date

    5.1 The closing date for the Competition will be Thursday 30th April 2020 at 23:59 GMT. Any entries received after this date will not be valid.

    6. Selection and notification of the Winner

    6.1 The winner of the Competition will be selected at random by the Heathrow Rewards team (the "Winner").

    6.2 Notification of the Winner will take place by Thursday 7th May at 23:59 GMT via a direct message to the Participant's Instagram account used to enter the Competition. If the Winner does not respond within 10 working days of being notified or is unable to accept the Prize (as defined in clause 7), then another Winner will be selected again in accordance with clause 6.1

    6.3 Heathrow's decision on the Winner is final and no correspondence will be entered into by Heathrow with the unsuccessful Participants.

    7. Prize

    7.1 The prize of the Winner is 500 Heathrow Rewards points (the "Prize").

    7.2 The Prize is not transferable, not exchangeable and no cash alternative is available.

    7.3 The Prize must be taken as stated and no compensation will be payable if the Winner is unable to accept the Prize as stated.

    8. Restrictions and requirements

    8.1 Any additional transportation, travel insurance, accommodation and sustenance costs not included in the Prize are the responsibility of the Winner.

    8.2 The Winner may be required to take part in publicity resulting from the Competition including but not limited to clause 10.3.

    9. Ownership of entries and intellectual property

    9.1 All Competition entries and any accompanying material submitted to Heathrowwill become the property of Heathrowon receipt and will not be returned.

    9.2 By submitting a Competition entry and any accompanying material, Participants agree to:

    9.2.1 assign to Heathrow all of their intellectual property rights with full title guarantee; and

    9.2.2 waive all moral rights, in and to their competition entries and otherwise arising in connection with their entries to which you may now or at any time in the future be entitled under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world.

    9.3 Participants agree that Heathrow may but is not required to make their entries available on www.heathrow.com, or any other media, whether now known or invented in the future, and in connection with any publicity of the Competition. Participants agree to grant Heathrow a non-exclusive, worldwide, irrevocable licence, for the full period of any intellectual property rights in the Competition entries and any accompanying materials, to use, display, publish, transmit, copy, edit, alter, store, re-format and sub-licence the Competition entries and any accompanying materials for such purpose.

    10. Personal data

    10.1 Any personal data provided by a Participant will remain confidential to Heathrow and will not be disclosed to any third party without the Participant's prior consent, except that Heathrow reserves the right to use the information for the purposes of facilitating the Competition including but not limited to publishing the name of the Winner on its website, as well as providing the Winner's details to third parties for the purposes of administering the Competition including but not limited to the actual providers of the Prize.

    10.2 All personal data provided by a Participant will be used by Heathrow solely for the purposes of administering the Competition or as otherwise set out or referred to in these Terms and Conditions.

    10.3 Heathrow may choose to document the Winner through photographs and video to be shared across internal channels. The Winner agrees that Heathrow may use their name and photograph to announce the Winner of the Competition and for any other reasonable and related Competition purposes.

    10.4 Further information on how Heathrow will collect and use the Participants' personal data can be found in Heathrow's privacy notice in relation to the Competition can be accessed at https://www.heathrow.com/more/help-with-this-website/privacy-notice

    11. Liability

    11.1 All Participants acknowledge and accept that Heathrow reserves the right to suspend, modify, cancel or terminate the Competition and/or revoke any Participant's application at any time by giving notice to the particular Participant without incurring any liability.

    11.2 Heathrow does not accept responsibility for Participant entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including but not limited to, as a result of an equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.

    11.3 Each Participant will indemnify Heathrow from and against any losses which Heathrow suffers or incurs as a result of any breach, failure, performance or negligence by the Participant under these Terms and Conditions.

    11.4 Subject to clauses 11.5 and 11.6, Heathrow shall have no liability to any of the Participants under these Terms and Conditions.

    11.5 Insofar as is permitted by law, Heathrow , its agents, employees or distributors will not in any circumstances be responsible or liable to compensate the Winner or accept any liability for any loss or damage that may be lawfully excluded which occurs as a result of taking up the Prize, except where it is caused by the negligence of Heathrow, its agents, employees or distributors. The Winner's statutory rights are not affected.

    11.6 Nothing in these Terms and Conditions shall exclude, limit or restrict the liability of either party:

    11.6.1 for death or personal injury arising from negligence;

    11.6.2 in respect of any fraud or fraudulent misrepresentation; or

    11.6.3 to the extent such limitation or exclusion is not permitted by law.

    12. General

    12.1 The Participant is deemed to have accepted and agreed to be bound by these Terms and Conditions upon entry in the Competition. Heathrow reserves the right to amend these Terms and Conditions at any time and will make the amended Terms and Conditions available to the Participants.

    12.2 Heathrow reserves the right to refuse participation, or refuse to award the Prize, to anyone in breach of these Terms and Conditions and its decision shall be absolute and final.

    12.3 If at any time any part of these Terms and Conditions is held to be or becomes void or otherwise unenforceable for any reason under any applicable law, the same shall be deemed omitted from these Terms and Conditions and the validity and enforceability of the remaining provisions of these Terms and Conditions shall not in any way be affected or impaired as a result of that omission.

    12.4 These Terms and Conditions shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English Courts.