How are we doing?
Tell us about your experience using Heathrow.com.
It'll only take 2 to 3 minutes and we don't ask for any personal information.
The survey opens in a new window – just hide it until you're ready.
After passport control, follow signs for Arrivals and you will come to the baggage reclaim area.
Look for your flight on the information screens. When your bags are ready the carousel number will be shown.
Free baggage trolleys are provided in the reclaim hall.
Baggage handling and delivery is your airline’s responsibility from check-in to collection. If you need to make a baggage enquiry please contact your airline or handling agent via the desks in baggage reclaim.
If you have left anything on board an aircraft or airline bus, please contact the airline immediately.