Terminal Drop-Off Charge

From 1 November 2021, a £5 charge will apply for vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Changes to entering the UK using EU ID cards

From 1 October 2021, most EU, EEA and Swiss nationals will need to use a valid passport to travel to the UK. ID cards will no longer be accepted as a valid travel document to enter the UK, though some exemptions will apply. 

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  • Our porters are on hand to manage your luggage

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    Travel lighter

    Travel lighter and enjoy the carefree pleasure of not having to carry your own baggage. Let our porters lighten your load.

    Porter service update

    From 21 September, Heathrow Porters will be located at all forecourts to assist with your luggage from kerbside to check-in. We are currently only offering our Porter Service to departing passengers. We will expand this service in due course for arriving passengers.


    No need to book

    Our porters will be available for walk ups only.

    Helping you on your way

    Whether you’re arriving, departing or with a group, our porters are ready to help.

    Our porters will take you from any terminal forecourt to check-in.

    Request a porter to take you from the baggage carousel to your transport or to a friend or relative.

    Let our porters take care of your group luggage so you can take care of them.

    Prices and rewards

    • Porter service rates

      Our premium porter service is available from £20.

    • Collect your rewards

      Collect your Heathrow Rewards every time you pre-book. And don't forget to add your card details.

      Reap your rewards
    • Any questions?

      If there’s anything else you’d like to know, please get in touch. Call: +44 (0) 344 335 1000 Email: orders@heathrow.com

    Please note: The Porter service is not suitable for passengers with disabilities who require additional assistance. We have a bespoke service for passengers with reduced mobiliy, further details on how you can book are available here.

    *Please be aware that prices vary for passengers requiring VAT reclaim on departure or carnet service on arrival, please call to confirm. Please be aware of the airline baggage restrictions that apply to your ticket type; always ensure that you have checked with your airline before arrival at the airport. The Porter Service is subject to availability, pre-booking will ensure that a dedicated porter is waiting for your arrival either on the terminal forecourt or by the baggage carousel.