Rail disruption - 4 & 8 October 2023

Due to planned industrial action and engineering works, there will be disruption to rail and London Underground services between Heathrow and Central London on Wednesday 4 and Sunday 8 October 2023.


Over this period, there will be disruption to Heathrow Express and Elizabeth line services


Please note, the London Underground (Tube) strikes that would have affected the Piccadilly line on Wednesday 4 and Friday 6 October 2023 have now been suspended, and the Piccadilly line will be running as normal throughout this period. 


Passengers should plan their journeys before travelling, and allow for additional time where necessary as services will be busier than normal.

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ULEZ expansion - 29 August 2023

London's Ultra Low Emission Zone, or ULEZ, is expanding to encompass all of Greater London, including Heathrow Airport, from the 29 August 2023.


The initiative, implemented by Transport for London (TfL), is aimed at reducing air pollution in London, therefore all vehicles entering the airport must meet certain emissions standards in order to avoid paying a daily charge.


The daily charge for non-compliant vehicles is £12.50 for most vehicles, including cars, vans, and motorcycles.


The charge will be in addition to any other fees or charges associated with entering the airport. The charge only applies when a vehicle is driven within the ULEZ zone, and does not apply to stationary vehicles including when cars are parked at Heathrow.


Please note, if you have booked Meet & Greet or Valet Parking with a non-compliant vehicle, and have selected a different exit terminal to your entry terminal, you will be liable for payment of a ULEZ charge to transfer your vehicle to another terminal.

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Helping you on your way

Whether you’re departing or arriving, our team of multi-lingual porters are on hand to help with your luggage, whatever the quantity.

Porter service


Currently, this service is operating on-demand whereby your porter should be hailed on the Terminal forecourts.

Once hailed, they’ll transport your luggage to the check-in desk, assist with the formalities of bag wrapping or lifting onto the baggage belts and even give you a hand with carnet declarations at customs for a truly end-to-end service

  • Available in all terminals
  • £30 for 1-8 bags*
  • Operates from 06:00–21:00, seven days per week


(*Please be aware that the porter service is subject to availability and that prices vary for passengers requiring VAT reclaim on departure, please call to confirm. Please be aware of the airline baggage restrictions that apply to your ticket type; always ensure that you have checked with your airline before arrival at the airport.)


Need special assistance?

Please note: We have a bespoke service for impaired passengers or those with reduced mobility.

Additional info

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  • Any questions?
    Any questions?

    If there’s anything else you’d like to know, please get in touch. Call: +44 (0) 344 335 1000