Public transport disruption to and from Heathrow: 18 - 21 August

Due to industrial action between 18 - 21 August, there will be some disruption to rail and bus services to and from Heathrow.


When planning your journey, make sure you leave enough time to get to the airport as roads may be busier than normal. 

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Arrival times and other important information

As always, we’re looking forward to welcoming you to the airport and we’re working hard to make sure your trip runs as smoothly as possible. To help with this process, please be aware of the following:

Consider your arrival times

Allow three hours to check-in before your flight and make sure all your travel documents are up-to-date. Please do not turn up significantly early for your flight though, as this can cause unnecessary congestion in the airport and you may not be able to check in your bags.


Remove liquids from hand luggage 

Remember, you can only take liquids on the plane that are in individual containers with a maximum capacity of 100ml. This includes creams, gels, pastes, aerosols and make-up. 

Remove each item from hand luggage and place them all in a single transparent, re-sealable plastic bag of not more than one litre capacity. Each bag must be able to close properly with all the items inside. These bags are available free-of-charge before security. Passengers are strictly limited to one bag of liquids per person.


Terminal Drop-Off Charge

A £5 charge applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions apply. Free drop-off is available at our Long Stay car parks.

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    Helping you on your way

    Whether you’re departing or arriving, our team of multi-lingual porters are on hand to help with your luggage, whatever the quantity.

    Porter service


    Currently, this service is operating on-demand whereby your porter should be hailed on the Terminal forecourts.

    Once hailed, they’ll transport your luggage to the check-in desk, assist with the formalities of bag wrapping or lifting onto the baggage belts and even give you a hand with carnet declarations at customs for a truly end-to-end service

    • Available in all terminals
    • £30 for 1-8 bags*
    • Operates from 06:00–21:00, seven days per week


    (*Please be aware that the porter service is subject to availability and that prices vary for passengers requiring VAT reclaim on departure, please call to confirm. Please be aware of the airline baggage restrictions that apply to your ticket type; always ensure that you have checked with your airline before arrival at the airport.)


    Need special assistance?

    Please note: We have a bespoke service for impaired passengers or those with reduced mobility.

    Additional info

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    • Any questions?

      If there’s anything else you’d like to know, please get in touch. Call: +44 (0) 344 335 1000