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  • Our porters are on hand to manage your luggage

    Operated by

    Travel lighter

    Travel lighter and enjoy the carefree pleasure of not having to carry your own baggage. Let our porters lighten your load.

    Porter service update

    Unfortunately, due to the situation with Covid-19, we are currently unable to offer our Porter service. We apologise for any inconvenience and look forward to assisting you in the future.



    Book before you travel

    You can book a porter before you leave home. Just go online, email or call us 48 hours before you travel.

    Helping you on your way

    Whether you’re arriving, departing or with a group, our porters are ready to help.

    Our porters will take you from any terminal forecourt to check-in. They can also take your luggage to VAT reclaim*.

    Request a porter to take you from the baggage carousel to your transport or to a friend or relative.

    Let our porters take care of your group luggage so you can take care of them.

    Prices and rewards

    • Porter service rates

      Our premium porter service is available from £20.

    • Collect your rewards

      Collect your Heathrow Rewards every time you pre-book. And don't forget to add your card details.

      Reap your rewards
    • Any questions?

      If there’s anything else you’d like to know, please get in touch. Call: +44 (0) 344 335 1000 Email:

    Please note: The Porter service is not suitable for passengers with disabilities who require additional assistance. We have a bespoke service for passengers with reduced mobiliy, further details on how you can book are available here.

    *Please be aware that prices vary for passengers requiring VAT reclaim on departure or carnet service on arrival, please call to confirm. Please be aware of the airline baggage restrictions that apply to your ticket type; always ensure that you have checked with your airline before arrival at the airport. The Porter Service is subject to availability, pre-booking will ensure that a dedicated porter is waiting for your arrival either on the terminal forecourt or by the baggage carousel.