Heathrow rail disruption: 13-18 December 2022

Due to industrial action, rail services to and from Heathrow will be disrupted between 13 and 18 December 2022.

Please plan your journey in advance and ensure you leave enough time to get to the airport as roads will likely be busier than normal.

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Travelling through Heathrow this Christmas

We’re looking forward to welcoming you and your loved ones to the airport this Christmas and working hard to make sure your trip runs as smoothly as possible. To help with this process, please be aware of the following:

 

Consider your arrival time
Allow three hours to check-in before a long-haul flight and two hours to check-in before a short-haul flight – and make sure all your travel documents are up-to-date. Please don't turn up significantly early for your flight as this can cause unnecessary congestion in the airport and you may not be able to check in your bags. You can monitor current security waiting times using the Heathrow app and on your flight detail page.

 

Remove liquids from hand luggage
You can’t take liquids with a capacity over 100ml through security. Liquids under 100ml should be removed from your hand luggage and placed in a single transparent, re-sealable plastic bag of not more than one litre capacity. Each bag must be able to close properly with all the items inside. These bags are available free-of-charge before security. Passengers are strictly limited to one bag of liquids per person.

(“Liquids” includes all drinks and syrups; creams, lotions, oils, perfumes; sprays, shaving foam, deodorants, gels and pastes; soups, jams, preserves, chutneys – and snow globes)

 

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  • Home Delivery

    Don't want to take your airport purchases away with you? No problem. We'll deliver them direct to your home instead.

    Heathrow passengers can shop with ease knowing that Free Home Delivery is available on all purchases at the airport during the months of November and December.
    Home Delivery is a service already available at Heathrow, but for the Christmas season only, we are providing the service with no minimum spend so passengers can shop before they depart without worrying about travelling with their purchases. With a great range of brands and products, you can get all your Christmas gifts at Heathrow this year.
     
    How it works

    1. Make a purchase and request Home Delivery

      Then just leave your purchases with us. We'll look after them and have them delivered to your door to enjoy when you return home. 

    2. Available to everyone

      Free Home Delivery is available to all departing passengers when delivering to a UK mainland address. (See T&Cs below)

    3. Available at every outlet

      The Home Delivery service is available on all items at all shops in the departure lounge at Heathrow, excluding alcohol and cigarettes. 

    4. Earn more points for even more value

      Heathrow Rewards members will collect 100 extra points and Heathrow Rewards Premium members 150 extra points when using our Home Delivery service.


     

    Frequently asked questions

    We deliver to mainland UK only (excl. islands and international).

    Delivery may take up to 10 working days.

    Passengers can use free home delivery for all purchases with the exception of alcohol and tobacco products.

    No, you can use the service to buy presents and have them delivered to friends and family.

    Each passenger is contacted individually to make sure they are in the country. We can keep items for delivery for up to 6 months or in rare individual cases, even longer if requested.

    Each passenger is given the contact details (email and phone number) of our logistics partner and can enquire about their purchase using the docket number.

    Yes, as long as this is indicated on the form (especially if the purchases have taken place in different terminals).

    Get in touch

    Please contact our Shopping Services team if you have any questions about Home Delivery or any other shopping service at the airport.


     

    Free UK Home Delivery is available to all passengers (International and Domestic). Applicable to all products, excluding duty-free products (alcohol and cigarettes) sold from World Duty Free. Free UK delivery is available when registered Heathrow Rewards members spend £300 or more and present their Heathrow Reward card at the time of purchase. Free delivery is available to non-Heathrow Rewards members when they spend £500 or more. The purchaser is required to give complete delivery details at the time of purchase including a full UK postcode and contact telephone number for the recipient. Heathrow cannot be responsible for undelivered items when the correct delivery information has not been provided.

    The maximum insurable value of £20,000 per delivery. Maximum weight of 20kgs per delivery. Deliveries will be made within ten working days of purchase and are only available to UK mainland residential addresses. A signature is required at the destination address as proof of receipt. Three delivery attempts will be made, if the delivery is unsuccessful after this time, the goods will be returned to us, and we will contact you to make new arrangements for delivery. There may be an additional charge for this service. Goods returned will require the original sales receipt. For details of the Heathrow returns policy visit; heathrow.com/returnspromise

    * Free UK Home Delivery is only available to UK mainland residential addresses.
    ** Minimum spend requirements for Free UK Home Delivery are not applicable in respect of purchases made in November and December 2022.