Face covering requirements

As we continue to welcome passengers from around the world, wearing a face covering remains mandatory whilst in our terminals (including our bus stations and railway platforms) - except for those who are exempt. 

 

We also ask passengers to respect social distancing wherever possible.

Frequently asked questions

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    • Home Delivery

    How Heathrow Home Delivery works

    1. Free Home Delivery is available to all departing passengers when delivering to a UK mainland address – no matter where you are travelling to, travel with freedom with free UK Home Delivery.

    2. Shop with Heathrow’s retailers and speak to a sales assistant in store to request Home Delivery. Leave your purchases with us; we will look after them safely and securely and have them delivered to your door to enjoy upon your return home. 

    3. The Home Delivery service is available at all shops in the departure lounge at Heathrow, and is available on all items, excluding duty-free alcohol and cigarettes. 

    4. Heathrow Rewards members will collect 100 extra points, and Heathrow Rewards Premium members 150 extra points when using our Home Delivery service.


     

    Get in touch

    Contact our Shopping Services team about Home Delivery if you have any questions about the service.

    Contact the team

     

    Free UK Home Delivery available to passengers travelling to any destination. Free UK Home Delivery is available when registered Heathrow Rewards members spend £300 or more and present their Heathrow Reward card at the time of purchase. Free delivery is available to non-Heathrow Rewards members when they spend £500 or more. The purchaser is required to give complete delivery details at the time of purchase including a full UK postcode and contact telephone number for the recipient. Heathrow cannot be responsible for undelivered items when the correct delivery information has not been provided. Delivery offer is limited to a maximum of ten items purchased per retail store and 50 items in total to one UK mainland address. The maximum insurable value of £20,000 per delivery. Maximum weight of 20kgs per delivery. Deliveries will be made within ten working days of purchase and are only available to UK mainland residential addresses. A signature is required at the destination address as proof of receipt. Three delivery attempts will be made, if the delivery is unsuccessful after this time, the goods will be returned to us and we will contact you to make new arrangements for delivery. There may be an additional charge for this service. Goods returned will require the original sales receipt. For details of the Heathrow returns policy visit heathrow.com/returnspromise.