Don't want to take your airport purchases away with you? No problem. We'll deliver them direct to your home instead.
Leave your purchases with us. We'll look after them and have them delivered to your door to enjoy when you return home.
Free home delivery to a UK mainland address is available to all departing passengers. Terms and conditions apply.
Home delivery is available at all stores in our departure lounges. All items excluding alcohol and cigarettes can be delivered.
We deliver to mainland UK only.
Delivery takes up to 10 working days.
Passengers can use home delivery for all purchases, excluding alcohol and tobacco products.
You can use the service to send your purchases to friends and family.
You will be contacted to confirm that you are in the country. We can keep items for delivery for up to 6 months. If you need an item kept longer, please get in touch to see if this is possible.
We will provide you with a docket number and contact details for our logistics partner. You can contact them for any enquiries about your delivery.
Yes - please indicate you would like this on your delivery form.
Please contact our Shopping Services team if you have any questions. You can also get in touch by calling us on +44(0) 800 6785324.
Free UK Home Delivery is available to all passengers, both international and domestic.
Applicable to all products, excluding duty-free products (alcohol and cigarettes) sold from World Duty Free.
Free UK delivery is available when registered Heathrow Rewards members spend £300 or more and present their Heathrow Reward card at the time of purchase.
Free delivery is available to non-Heathrow Rewards members when they spend £500 or more.
The purchaser is required to give complete delivery details at the time of purchase including a full UK postcode and contact telephone number for the recipient.
Heathrow cannot be responsible for undelivered items when the correct delivery information has not been provided.
From 5th August – 6th October, free UK Home Delivery will be available to any passenger when they spend £50 or more on any beauty products in World Duty Free including skincare, fragrance, makeup and suncare. All other terms and conditions apply.
The maximum insurable value of £20,000 per delivery.
Maximum weight of 20kg per delivery.
Deliveries will be made within ten working days of purchase and are only available to UK mainland residential addresses.
A signature is required at the destination address as proof of receipt.
Three delivery attempts will be made. If the delivery is unsuccessful after this time, the goods will be returned to us. We will then contact you to make new arrangements for delivery. There may be an additional charge for this service.
Goods returned will require the original sales receipt.
For details of the Heathrow returns policy visit heathrow.com/returnspromise
Free UK Home Delivery is only available to UK mainland residential addresses.
