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Don't want to take your airport purchases away with you? No problem. We'll deliver them direct to your home instead.
Then just leave your purchases with us. We'll look after them and have them delivered to your door to enjoy when you return home.
Free Home Delivery is available to all departing passengers when delivering to a UK mainland address. (See T&Cs below)
The Home Delivery service is available on all items at all shops in the departure lounge at Heathrow, excluding alcohol and cigarettes.
Heathrow Rewards members will collect 100 extra points and Heathrow Rewards Premium members 150 extra points when using our Home Delivery service.
Please contact our Shopping Services team if you have any questions about Home Delivery or any other shopping service at the airport.
Free UK Home Delivery is available to all passengers (International and Domestic). Applicable to all products, excluding duty-free products (alcohol and cigarettes) sold from World Duty Free. Free UK delivery is available when registered Heathrow Rewards members spend £300 or more and present their Heathrow Reward card at the time of purchase. Free delivery is available to non-Heathrow Rewards members when they spend £500 or more. The purchaser is required to give complete delivery details at the time of purchase including a full UK postcode and contact telephone number for the recipient. Heathrow cannot be responsible for undelivered items when the correct delivery information has not been provided.
The maximum insurable value of £20,000 per delivery. Maximum weight of 20kgs per delivery. Deliveries will be made within ten working days of purchase and are only available to UK mainland residential addresses. A signature is required at the destination address as proof of receipt. Three delivery attempts will be made, if the delivery is unsuccessful after this time, the goods will be returned to us and we will contact you to make new arrangements for delivery. There may be an additional charge for this service. Goods returned will require the original sales receipt. For details of the Heathrow returns policy visit; heathrow.com/returnspromise