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Collect on Return

If something takes your fancy in departures but you don't want to take it on your trip, you can arrange to pick it up on your return. Simple!

How it works

  1. Make a purchase and request Collect on Return

    Then just leave your purchases with us. We'll look after them and have them ready for you to collect from Heathrow Arrivals upon your return.

  2. Available to everyone

    Collect on Return is a free service available to all departing passengers no matter where you are travelling to.

  3. Available at every outlet

    The Collect on Return service is available on all items at all shops in the departure lounge at Heathrow, excluding duty-free alcohol and cigarettes. 

  4. Earn more points for even more value

    Heathrow Rewards members will collect 100 extra points and Heathrow Rewards Premium members 150 extra points when using our Collect on Return service.


Get in touch

Please contact our Shopping Services team if you have any questions about Collect on Return or any other shopping service at the airport..

The passenger must complete a form in full at the retailer to enable us to operate this service. Once goods have been paid for, Heathrow will hold and store the goods securely until the passenger returns to the airport. The passenger is then required to collect their goods upon their return at the collection point detailed on the form. The passenger must retain the receipt for presentation when collecting the goods. The passenger will also be required to show another form of identification. Goods will be disposed of if they are not collected after 6 months from the planned return travel date or if they are perishable and past their sell-by date.