Heathrow rail disruption: 13-18 December 2022

Due to industrial action, rail services to and from Heathrow will be disrupted between 13 and 18 December 2022.

Please plan your journey in advance and ensure you leave enough time to get to the airport as roads will likely be busier than normal.

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Travelling through Heathrow this Christmas

We’re looking forward to welcoming you and your loved ones to the airport this Christmas and working hard to make sure your trip runs as smoothly as possible. To help with this process, please be aware of the following:

 

Consider your arrival time
Allow three hours to check-in before a long-haul flight and two hours to check-in before a short-haul flight – and make sure all your travel documents are up-to-date. Please don't turn up significantly early for your flight as this can cause unnecessary congestion in the airport and you may not be able to check in your bags. You can monitor current security waiting times using the Heathrow app and on your flight detail page.

 

Remove liquids from hand luggage
You can’t take liquids with a capacity over 100ml through security. Liquids under 100ml should be removed from your hand luggage and placed in a single transparent, re-sealable plastic bag of not more than one litre capacity. Each bag must be able to close properly with all the items inside. These bags are available free-of-charge before security. Passengers are strictly limited to one bag of liquids per person.

(“Liquids” includes all drinks and syrups; creams, lotions, oils, perfumes; sprays, shaving foam, deodorants, gels and pastes; soups, jams, preserves, chutneys – and snow globes)

 

Travel tips
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  • Collect on Return

    If something takes your fancy in departures but you don't want to take it on your trip, you can arrange to pick it up on your return. Simple!

    How it works

    1. Make a purchase and request Collect on Return

      Then just leave your purchases with us. We'll look after them and have them ready for you to collect from Heathrow Arrivals upon your return.

    2. Available to everyone

      Collect on Return is a free service available to all departing passengers no matter where you are travelling to.

    3. Available at every outlet

      The Collect on Return service is available on all items at all shops in the departure lounge at Heathrow, excluding duty-free alcohol and cigarettes. 

    4. Earn more points for even more value

      Heathrow Rewards members will collect 100 extra points and Heathrow Rewards Premium members 150 extra points when using our Collect on Return service.


     

    Get in touch

    Please contact our Shopping Services team if you have any questions about Collect on Return or any other shopping service at the airport..


    The passenger must complete a form in full at the retailer to enable us to operate this service. Once goods have been paid for, Heathrow will hold and store the goods securely until the passenger returns to the airport. The passenger is then required to collect their goods upon their return at the collection point detailed on the form. The passenger must retain the receipt for presentation when collecting the goods. The passenger will also be required to show another form of identification. Goods will be disposed of if they are not collected after 6 months from the planned return travel date or if they are perishable and past their sell-by date.