Terminal Drop-Off Charge

A £5 charge now applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Important information (2 Notifications)

No rail services to Heathrow - 4 & 5 December

Due to engineering works at Heathrow, there will be no mainline rail services to or from Heathrow Airport on 4 & 5 December.

 

London Underground services between the terminals and London will continue to operate, passengers looking to travel to central London, or connecting between terminals 5 and 2/3, will be required to use the London Underground services.

Plan your journey

Coronavirus update

Face coverings are mandatory at the airport and we encourage everyone to wear one at all times, unless they’re exempt. Passengers can purchase face coverings at several retailers at the airport including Boots and WHSmith. 

 

The safety of both passengers and colleagues has always been Heathrow’s number one priority. The airport has several COVID-secure measures in place to make sure everyone has a safe journey including: 

 

- Enhance cleaning regimes including Hygiene Technicians, UV robots and other anti-viral technologies to ensure continuous disinfection across terminals

- Dedicated COVID marshals to enforce social distancing

- 600 hand sanitiser stations 

 

Due to the emergence of a new Coronavirus variant, the UK Government have advised that fully vaccinated passengers arriving into England must:

 

Take a PCR test no later than 2 days after their arrival.

- Self isolate until they receive their result.

- If a passenger tests positive, they must isolate for 10 days.

- If a passenger tests negative, they can leave self isolation.

 

Passengers arriving from a country on the red list must book a managed quarantine hotel.

 

Passengers who are not fully vaccinated must continue to follow separate guidance.

 

As countries may change their entry requirements, we advise customers to check the UK Government website for up to date information.

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  • Be assisted with our concierge service at Heathrow

    Operated by
    Heathrow airport

    Delightfully stress free travel

    Our team of Meet and Assist agents are available to help you, guiding you through the airport, providing travel tips, and helping you complete procedures at security, immigration, and baggage drop off and collection.

    Please note

    • Heathrow Meet and Assist service does not include fast track service through security and immigration. Due to Covid restrictions, our fast track service is currently unavailable.
    • Heathrow Meet and Assist does not include a baggage assistance service.  If you require assistance with baggage, please visit this page.
    • We cannot accept any passengers' bookings from direct flights from red list destinations until further notice. We apologies for any inconvenience this may cause.  

     

     

    Available to all

    Available to all passengers, on any airline, in any ticket class. Our agents speak a range of languages & we may be able to provide you with an agent who can assist in your language. Bookings must be made no later than 48 hours before travel.

    Your Heathrow Meet and Assist agent will:

    • Meet you at the point of leaving the aircraft
    • Guide you through Border Control (Immigration and Customs)
    • Assist you to your baggage reclaim carousel
    • Escort you through the arrivals hall to your onward mode of transportation

    Please note: The Meet and Assist product does not include the movement of passenger luggage. Information about our Heathrow Porter service can be found here.

    Your Heathrow Meet and Assist agent will:

    • Greet you at the kerbside of the Terminal, the Central Bus station, at the London Underground or Heathrow Express exit points
    • Assist with your baggage formalities at check-in and with VAT Reclaim if required
    • Escort you through security and help you make the most of your time in the departure lounge whether it be dining, shopping or relaxing in one of the independent/airline lounges (if eligible)
    • Guide you to your departure gate in time for your flight

    Please note: The Meet and Assist product does not include the movement of passenger luggage. Information about our Heathrow Porter service can be found here.

    Your Heathrow Meet and Assist agent will:

    • Meet you at the point of leaving the aircraft
    • Guide you through to your connection flight terminal
    • Escort you through security if required
    • Guide you to your departure gate in time for your connecting flight

    If you have some time to enjoy the services in the airport your guide will help you to make the most of your time, whether this be dining, shopping or relaxing in one of the independent/airline lounges (if eligible).

    Please note: The Meet and Assist product does not include the movement of passenger luggage. Information about our Heathrow Porter service can be found here.

    Dedicated agents are available for larger groups, ensuring an easy and comfortable journey through our airport; please call or email us to discuss your requirements.

    • Prices

      Prices start from £125.

    • Heathrow Rewards

      You can also gain Heathrow Rewards on every booking, simply enter your card details on the booking form online, or let the agent know your card details when you call.

    • Further enquiries

      Telephone: +44 344 335 1000

    HEATHROW PORTERS

    Heathrow Porters are at your service to manage your luggage within the airport.