Public transport disruption to and from Heathrow: 18 - 21 August

Due to industrial action between 18 - 21 August, there will be some disruption to rail and bus services to and from Heathrow.

 

When planning your journey, make sure you leave enough time to get to the airport as roads may be busier than normal. 

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Arrival times and other important information

As always, we’re looking forward to welcoming you to the airport and we’re working hard to make sure your trip runs as smoothly as possible. To help with this process, please be aware of the following:
 

Consider your arrival times

Allow three hours to check-in before your flight and make sure all your travel documents are up-to-date. Please do not turn up significantly early for your flight though, as this can cause unnecessary congestion in the airport and you may not be able to check in your bags.

 

Remove liquids from hand luggage 

Remember, you can only take liquids on the plane that are in individual containers with a maximum capacity of 100ml. This includes creams, gels, pastes, aerosols and make-up. 

Remove each item from hand luggage and place them all in a single transparent, re-sealable plastic bag of not more than one litre capacity. Each bag must be able to close properly with all the items inside. These bags are available free-of-charge before security. Passengers are strictly limited to one bag of liquids per person.

 

Terminal Drop-Off Charge

A £5 charge applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions apply. Free drop-off is available at our Long Stay car parks.

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    • Be assisted with our concierge service at Heathrow

    Operated by
    Heathrow airport

    Delightfully stress free travel

    Our team of Meet & Assist agents are available to help you, guiding you through the airport, providing travel tips, and helping you complete procedures at security, immigration, and baggage drop-off and collection.

    We are currently updating our Meet & Assist service. This means we can only accept bookings up to and including 30 September 2022, subject to availability. Please continue to check here for updates.

    Book now

    Please note

    • Heathrow Meet & Assist service does not include fast track service through security and immigration. Due to Covid restrictions, our fast track service is currently unavailable.
    • Heathrow Meet & Assist does not include a baggage assistance service.  If you require assistance with baggage, please visit this page.
    • We cannot accept any passengers' bookings from direct flights from red list destinations until further notice. We apologies for any inconvenience this may cause.  

     

     

    Available to all

    Available to all passengers, on any airline, in any ticket class. Our agents speak a range of languages & we may be able to provide you with an agent who can assist in your language. Bookings must be made no later than 48 hours before travel.

    Your Heathrow Meet & Assist agent will:

    • Meet you at the point of leaving the aircraft
    • Guide you through Border Control (Immigration and Customs)
    • Assist you to your baggage reclaim carousel
    • Escort you through the arrivals hall to your onward mode of transportation

    Please note: The Meet & Assist product does not include the movement of passenger luggage. Information about our Heathrow Porter service can be found here.

    Your Heathrow Meet and Assist agent will:

    • Greet you at the kerbside of the Terminal, the Central Bus station, at the London Underground or Heathrow Express exit points
    • Assist with your baggage formalities at check-in and with VAT Reclaim if required
    • Escort you through security and help you make the most of your time in the departure lounge whether it be dining, shopping or relaxing in one of the independent/airline lounges (if eligible)
    • Guide you to your departure gate in time for your flight

    Please note: The Meet and Assist product does not include the movement of passenger luggage. Information about our Heathrow Porter service can be found here.

    Your Heathrow Meet & Assist agent will:

    • Meet you at the point of leaving the aircraft
    • Guide you through to your connection flight terminal
    • Escort you through security if required
    • Guide you to your departure gate in time for your connecting flight

    If you have some time to enjoy the services in the airport your guide will help you to make the most of your time, whether this be dining, shopping or relaxing in one of the independent/airline lounges (if eligible).

    Please note: The Meet & Assist product does not include the movement of passenger luggage. Information about our Heathrow Porter service can be found here.

    Dedicated agents are available for larger groups, ensuring an easy and comfortable journey through our airport; please call or email us to discuss your requirements.

    • Prices

      Prices start from £125.

    • Heathrow Rewards

      You can also gain Heathrow Rewards on every booking, simply enter your card details on the booking form online, or let the agent know your card details when you call.

    • Further enquiries

      Telephone: +44 344 335 1000

    HEATHROW PORTERS

    Heathrow Porters are at your service to manage your luggage within the airport.

    Book a Porter