ULEZ expansion - 29 August 2023

London's Ultra Low Emission Zone, or ULEZ, is expanding to encompass all of Greater London, including Heathrow Airport, from the 29 August 2023.

 

The initiative, implemented by Transport for London (TfL), is aimed at reducing air pollution in London, therefore all vehicles entering the airport must meet certain emissions standards in order to avoid paying a daily charge.

 

The daily charge for non-compliant vehicles is £12.50 for most vehicles, including cars, vans, and motorcycles.

 

The charge will be in addition to any other fees or charges associated with entering the airport. The charge only applies when a vehicle is driven within the ULEZ zone, and does not apply to stationary vehicles including when cars are parked at Heathrow.

 

Please note, if you have booked Meet & Greet or Valet Parking with a non-compliant vehicle, and have selected a different exit terminal to your entry terminal, you will be liable for payment of a ULEZ charge to transfer your vehicle to another terminal.

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In the event of severe delays or cancellations, you have certain passengers rights and you may be entitled to compensation or a refund. The Civil Aviation Authority (CAA) set out clear rules on the amounts due depending on the type and/or the length of the delay. The airlines should also provide you with documentation or links so that you can make your claim.

You may be entitled to compensation from the airline if your checked-in luggage is delayed, lost or damaged.

You should report the problem to the airline and complete a missing bag report and a customs form if travelling internationally. Most airlines or their handling agent will have representatives in the baggage reclaim hall. Please provide them with as much detail as possible such as; size, shape, colour, brand, details of any luggage tag.

You will also need to provide contact details and a forwarding address. If you are visiting multiple destinations, give all the addresses as it may take several days for your bag to be located and processed.

If you are unable to register your details at the airport, you have seven days to register the problem with your airline.

 

You can review, make changes or cancel your booking up to 24 hours before your allocated arrival time. Everything you need to do can be found in Manage my booking.

Yes and we have introduced a £5 charge for vehicles entering the drop-off areas. You can pay in advance, on the day you drop-off, or by midnight the next day. You cannot pay at an airport ticket machine or in the terminal drop-off zones. 

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