NATS air traffic control technical issue - 9th September

Following yesterday’s technical issue affecting NATS air traffic control, Heathrow’s operations are recovering.

Flights are operating today, however some knock-on disruption is expected as airlines reposition aircraft and crew.

Passengers are advised to check the latest status of their flight directly with their airline and to only travel to Heathrow if their flight is confirmed as operating today.

We apologise to passengers affected by the disruption. Additional colleagues are available across our terminals to provide support, and we are working closely with NATS and our airline partners to return operations to normal as quickly as possible.

Live flight departures

Delayed or cancelled flights FAQs

Frequently asked questions about delayed or cancelled flights.

In the event of severe delays or cancellations, you have certain passengers rights and you may be entitled to compensation or a refund. The Civil Aviation Authority (CAA) set out clear rules on the amounts due depending on the type and/or the length of the delay. The airlines should also provide you with documentation or links so that you can make your claim.