Terminal Drop-Off Charge

A £5 charge now applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Important information (2 Notifications)

No rail services to Heathrow - 4 & 5 December

Due to engineering works at Heathrow, there will be no mainline rail services to or from Heathrow Airport on 4 & 5 December.

 

London Underground services between the terminals and London will continue to operate, passengers looking to travel to central London, or connecting between terminals 5 and 2/3, will be required to use the London Underground services.

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Coronavirus update

Face coverings are mandatory at the airport and we encourage everyone to wear one at all times, unless they’re exempt. Passengers can purchase face coverings at several retailers at the airport including Boots and WHSmith. 

 

The safety of both passengers and colleagues has always been Heathrow’s number one priority. The airport has several COVID-secure measures in place to make sure everyone has a safe journey including: 

 

- Enhance cleaning regimes including Hygiene Technicians, UV robots and other anti-viral technologies to ensure continuous disinfection across terminals

- Dedicated COVID marshals to enforce social distancing

- 600 hand sanitiser stations 

 

Due to the emergence of a new Coronavirus variant, the UK Government have advised that fully vaccinated passengers arriving into England must:

 

- Take a PCR test no later than 2 days after their arrival.

- Self isolate until they receive their result.

- If a passenger tests positive, they must isolate for 10 days.

- If a passenger tests negative, they can leave self isolation.

 

Passengers arriving from a country on the red list must book a managed quarantine hotel.

 

Passengers who are not fully vaccinated must continue to follow separate guidance.

 

As countries may change their entry requirements, we advise customers to check the UK Government website for up to date information.

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    • Delayed or cancelled flights FAQs

    Frequently asked questions about delayed or cancelled flights.

    If your flight has been cancelled, you'll need to speak to your airline or travel agent directly. They will take you through your options and will be able to help with re-ticketing.

     

    Your airline has the primary responsibility to assist you if you require overnight accommodation. Alternatively, there are a number of hotels a short bus ride from the airport or linked directly to our terminals. For more information or to book online, visit our hotels page.

     

    It depends on the circumstances – you'll need to discuss the situation  with your airline,  travel agent or insurance company.

    If you think you may be entitled to compensation there's an advice page on the Civil Aviation Authority website.

     

     

    At times airlines may receiving a large number of passenger queries at once, but we do recommend that passengers continue to try to contact their airline directly, whether by phone or online. Further information can also be found on airline websites and Twitter.