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You can review, make changes or cancel your booking up to 24 hours before your allocated arrival time. Everything you need to do can be found in Manage my booking.
Yes, there are. Depending on the type of vehicle you are driving and where in London you are driving to, you may need to pay the Congestion Charge, Ultra Low Emission Zone (ULEZ) and/or the Low Emission Zone (LEZ) charges.
You can learn more by entering your vehicle registration number on the Transport for London website. All payments can be made online.
If you’re hiring a car, you’ll be responsible for paying all charges and tolls. Please bear in mind that you won’t know the registration number of your vehicle until the day you pick it up.
Yes and we have introduced a £5 charge for vehicles entering the drop-off areas. You can pay in advance, on the day you drop-off, or by midnight the next day. You cannot pay at an airport ticket machine or in the terminal drop-off zones.