Terminal Drop-Off Charge

From 1 November 2021, a £5 charge will apply for vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Changes to entering the UK using EU ID cards

From 1 October 2021, most EU, EEA and Swiss nationals will need to use a valid passport to travel to the UK. ID cards will no longer be accepted as a valid travel document to enter the UK, though some exemptions will apply. 

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    Customer Support

    In this section you'll find answers to commonly asked questions (and a few uncommon ones too!).

    Get help with your journey through Heathrow, or with this website. In this section you'll find answers to commonly asked questions (and a few uncommon ones too!).

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