Terminal Drop-Off Charge

A £5 charge now applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Face coverings remain mandatory at Heathrow

Face coverings are mandatory at the airport and we encourage everyone to wear one at all times, unless they’re exempt. Passengers can purchase face coverings at several retailers at the airport including Boots and WHSmith. 

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    Customer Support

    In this section you'll find answers to commonly asked questions (and a few uncommon ones too!).

    Get help with your journey through Heathrow, or with this website. In this section you'll find answers to commonly asked questions (and a few uncommon ones too!).

    Existing bookings

    Want to make a change to an existing car parking booking? You can easily amend or cancel your booking online up to 24 hours before your arrival time

    CONTACT US

    Still need help?

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    Heathrow skill for Amazon Alexa

    Do you want flight updates at Heathrow without going near a keyboard or laptop?