Microsoft global outage - 19 July

Microsoft is currently experiencing a global outage which is impacting select systems at Heathrow. Flights are operational and we are implementing contingency plans to minimise any impact on journeys. Please check with your airline for the latest flight information.

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Brexit FAQs

Travelling to and from the United Kingdom since leaving the European Union (EU)

The United Kingdom (UK) is no longer a member state of the European Union (EU), which means there have been some changes to passport requirements, travelling with pets and customs allowances.

Here is a quick check list of some the official documentation required to travel in and out of the United Kingdom.

  • Check your airline is registered to transport service dogs to and from Heathrow. Airlines registered.
  • Read the UK Government guidelines on travelling with animals and ensure your dog has all the necessary documentation, vaccinations, treatments and tests for each country.
  • Ensure you have Heathrow Animal Reception Centre approval to enter the UK. This must be done at least 72 hours before your flight. You will be asked to show your acceptance letter before boarding your flight to the United Kingdom.

Most airlines will accept service dogs. Tell them about your service dog as soon as possible or at least 48 hours before your travel. Often you can provide these details when you book your ticket. Let your airline know about your return details too. 

Airline contacts

The airline will pass on your details to are dedicated Assistance team. When you get to the airport make your way to the Assistance area and they will ensure you have the correct documentation and help you on your way. If you are arriving or connecting at Heathrow, a member of the Assistance team will meet you at the aircraft.

Our Assistance areas are located in the following areas:

Map locations

Terminal 2

Terminal 3

Terminal 4

Terminal 5

There are limits on the amount of alcohol, tobacco products and fragrances you are allowed to bring into the UK for personal use. Also, there are some food items which are either restricted or banned. We strongly recommend you visit the government website for customs allowances to find out what you can and can’t bring in, and from where.

You are advised to get travel insurance prior to travelling. The good news is, the European Health Insurance Card scheme (EHIC) remains in place.

It allows anyone who is insured by or covered by a statutory social security scheme of the EEA countries and Switzerland to receive medical treatment in another member state free or at a reduced cost. The EEA includes the UK.

if you reside in the UK, apply for your EHIC here.