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    • Assistance and mobility

    Assistance and accessibility

    Helping you on your way

    Assistance update

    We are still open for business and especially for our passengers who require special assistance. Due to COVID-19, it may take a little longer to assist you but rest assured we will attend to your needs to help you on your journey through Heathrow.

    Woman in wheelchair smiling with a man

    ASKING FOR ASSISTANCE

    A helping hand

    Let your airline, tour operator or travel agent know 48 hours in advance if you would like assistance.

    Woman in wheelchair smiling with a man

    Help at every stage

    Departures sign

    Getting to the airport

    There's lots of information about getting to and from the airport as well as parking if you need extra help.

    Go to accessible travel
    Blurred image of people

    Hidden disabilities

    Anyone with autism or dementia can let us know to take special care of them by wearing our sunflower lanyard.

    Get your lanyard
    Staff pushing wheelchair

    Support in the terminal

    Whatever your impairment, we're here to assist you. 

    Get help in the terminal
    Woman in wheelchair

    Let your airline know

    If you need special travel arrangements such as taking your dog or mobility equipment, get in touch with your airline.

    Plan ahead
    Woman on phone

    Any questions?

    Find out everything you need to know about assistance. 

    Get the answers
    Getting help at Heathrow

    Whatever your disability, we can help at every step of your journey. Watch the video to find out how we can support you or someone you care for.

    Watch it your way

    Give us your feedback

    If you have recently used the Passenger Assistance service at Heathrow airport we would love to hear what you thought of it.

    Feedback now