Terminal Drop-Off Charge

A £5 charge applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions apply. Free drop-off is available at our Long Stay car parks.

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    Assistance and accessibility

    Helping you on your way

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    ASKING FOR ASSISTANCE

    A helping hand

    Let your airline, tour operator or travel agent know 48 hours in advance if you would like assistance.

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    Help at every stage

    Getting help at Heathrow

    Whatever your disability, we can help at every step of your journey. Watch the video to find out how we can support you or someone you care for.

    Watch it your way

    Give us your feedback

    If you have recently used the Passenger Assistance service at Heathrow airport we would love to hear what you thought of it.