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    Assistance and accessibility

    Helping you on your way

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    ASKING FOR ASSISTANCE

    A helping hand

    Let your airline, tour operator or travel agent know 48 hours in advance if you would like assistance.

    Get support
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    Help at every stage

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    Support in the terminal

    Whatever your impairment, we're here to assist you. 

    Get help in the terminal
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    Let your airline know

    If you need special travel arrangements such as taking your dog or mobility equipment, get in touch with your airline.

    Plan ahead
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    Getting to the airport

    There's lots of information about getting to and from the airport as well as parking if you need extra help.

    Go to accessible travel
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    Hidden disabilities

    Anyone with autism or dementia can let us know to take special care of them by wearing our sunflower lanyard.

    Get your lanyard
    Getting help at Heathrow

    Whatever your disability, we can help at every step of your journey. Watch the video to find out how we can support you or someone you care for.

    Watch it your way

    • Add subtitles
      Add subtitles

      See video
    • Add subtitles and ISL
      Add subtitles and ISL

      (International sign language)

      See video
    • Add sign language
      Add sign language

      See video

    Give us your feedback

    If you have recently used the Passenger Assistance service at Heathrow airport we would love to hear what you thought of it.

    Feedback now