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    Assistance and accessibility

    Helping you on your way



    A helping hand

    Let your airline, tour operator or travel agent know 48 hours in advance if you would like assistance.


    Help at every stage

    Getting help at Heathrow

    Whatever your disability, we can help at every step of your journey. Watch the video to find out how we can support you or someone you care for.

    Watch it your way

    • Add subtitles
      Add subtitles

      See video
    • Add subtitles and ISL
      Add subtitles and ISL

      (International sign language)

      See video
    • Add sign language
      Add sign language

      See video

    Give us your feedback

    If you have recently used the Passenger Assistance service at Heathrow airport we would love to hear what you thought of it.