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Helping you on your way
Let your airline, tour operator or travel agent know 48 hours in advance if you would like assistance.
Whatever your impairment, we're here to assist you.
If you need special travel arrangements such as taking your dog or mobility equipment, get in touch with your airline.
There's lots of information about getting to and from the airport as well as parking if you need extra help.
Anyone with autism or dementia can let us know to take special care of them by wearing our sunflower lanyard.
Whatever your disability, we can help at every step of your journey. Watch the video to find out how we can support you or someone you care for.
If you have recently used the Passenger Assistance service at Heathrow airport we would love to hear what you thought of it.