Terminal Drop-Off Charge

A £5 charge now applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Face coverings remain mandatory at Heathrow

Face coverings are mandatory at the airport and we encourage everyone to wear one at all times, unless they’re exempt. Passengers can purchase face coverings at several retailers at the airport including Boots and WHSmith. 

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    Assistance and accessibility

    Helping you on your way

     

    Our special assistance services are still available for use at Heathrow.

    We have put in place additional measures to protect those using our services which include:

    • Perspex dividing screens installed in our motorised buggies
    • Enforced social distancing in waiting areas
    • Disposable protective jackets for those assisting passengers with sight loss so that passengers can take their elbow or shoulder safely for guidance. The AIRA app is also available for those who would prefer navigation assistance through the terminal without an agent.
    • Limits to the number of passengers that can be transported together in the one assistance vehicle
    • All wheelchairs and buggies are disinfected after every use
    • Provision of "Face Covering Exempt" cards and hidden disability sunflower lanyards.

    Other measures in place include the use of masks by colleagues and passengers, additional cleaning processes, and the provision of hand sanitiser stations.

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    ASKING FOR ASSISTANCE

    A helping hand

    Let your airline, tour operator or travel agent know 48 hours in advance if you would like assistance.

    Get support
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    Help at every stage

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    Getting to the airport

    There's lots of information about getting to and from the airport as well as parking if you need extra help.

    Go to accessible travel
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    Hidden disabilities

    Anyone with autism or dementia can let us know to take special care of them by wearing our sunflower lanyard.

    Get your lanyard
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    Support in the terminal

    Whatever your impairment, we're here to assist you. 

    Get help in the terminal
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    Let your airline know

    If you need special travel arrangements such as taking your dog or mobility equipment, get in touch with your airline.

    Plan ahead
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    Any questions?

    Find out everything you need to know about assistance. 

    Get the answers
    Getting help at Heathrow

    Whatever your disability, we can help at every step of your journey. Watch the video to find out how we can support you or someone you care for.

    Watch it your way

    Give us your feedback

    If you have recently used the Passenger Assistance service at Heathrow airport we would love to hear what you thought of it.

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