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  • Assistance and mobility

    Assistance and accessibility

    Helping you on your way

    Assistance update

    We are still open for business and especially for our passengers who require special assistance. Due to COVID-19, it may take a little longer to assist you but rest assured we will attend to your needs to help you on your journey through Heathrow.

    Woman in wheelchair smiling with a man


    A helping hand

    Let your airline, tour operator or travel agent know 48 hours in advance if you would like assistance.

    Woman in wheelchair smiling with a man

    Help at every stage

    Getting help at Heathrow

    Whatever your disability, we can help at every step of your journey. Watch the video to find out how we can support you or someone you care for.

    Watch it your way

    Give us your feedback

    If you have recently used the Passenger Assistance service at Heathrow airport we would love to hear what you thought of it.