Session is about to expire
Your session will timeout due to inactivity, please choose to continue your session if you’d would like to continue.
Popular Searches
Helping you on your way
Our special assistance services are still available for use at Heathrow.
We have put in place additional measures to protect those using our services which include:
Other measures in place include the use of masks by colleagues and passengers, additional cleaning processes, and the provision of hand sanitiser stations.
Let your airline, tour operator or travel agent know 48 hours in advance if you would like assistance.
There's lots of information about getting to and from the airport as well as parking if you need extra help.
Anyone with autism or dementia can let us know to take special care of them by wearing our sunflower lanyard.
Whatever your impairment, we're here to assist you.
If you need special travel arrangements such as taking your dog or mobility equipment, get in touch with your airline.
Whatever your disability, we can help at every step of your journey. Watch the video to find out how we can support you or someone you care for.
If you have recently used the Passenger Assistance service at Heathrow airport we would love to hear what you thought of it.
Your session will timeout due to inactivity, please choose to continue your session if you’d would like to continue.
Your session has timed out due to inactivity.