Terminal Drop-Off Charge

From 1 November 2021, a £5 charge will apply for vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Changes to entering the UK using EU ID cards

From 1 October 2021, most EU, EEA and Swiss nationals will need to use a valid passport to travel to the UK. ID cards will no longer be accepted as a valid travel document to enter the UK, though some exemptions will apply. 

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    Assistance and accessibility

    Helping you on your way


    Our special assistance services are still available for use at Heathrow.

    We have put in place additional measures to protect those using our services which include:

    • Perspex dividing screens installed in our motorised buggies
    • Enforced social distancing in waiting areas
    • Disposable protective jackets for those assisting passengers with sight loss so that passengers can take their elbow or shoulder safely for guidance. The AIRA app is also available for those who would prefer navigation assistance through the terminal without an agent.
    • Limits to the number of passengers that can be transported together in the one assistance vehicle
    • All wheelchairs and buggies are disinfected after every use
    • Provision of "Face Covering Exempt" cards and hidden disability sunflower lanyards.

    Other measures in place include the use of masks by colleagues and passengers, additional cleaning processes, and the provision of hand sanitiser stations.



    A helping hand

    Let your airline, tour operator or travel agent know 48 hours in advance if you would like assistance.


    Help at every stage

    Getting help at Heathrow

    Whatever your disability, we can help at every step of your journey. Watch the video to find out how we can support you or someone you care for.

    Watch it your way

    Give us your feedback

    If you have recently used the Passenger Assistance service at Heathrow airport we would love to hear what you thought of it.