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Assistance and accessibility

Helping you on your way

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ASKING FOR ASSISTANCE

A helping hand

Let your airline, tour operator or travel agent know 48 hours in advance if you would like assistance.

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Help at every stage

Getting help at Heathrow

Whatever your disability, we can help at every step of your journey. Watch the video to find out how we can support you or someone you care for.

Watch it your way

  • Add subtitles
    Add subtitles

    See video
  • Add subtitles and ISL
    Add subtitles and ISL

    (International sign language)

    See video
  • Add sign language
    Add sign language

    See video

Give us your feedback

If you have recently used the Passenger Assistance service at Heathrow airport we would love to hear what you thought of it.