Request assistance at Heathrow

Request assistance with your airline

Heathrow is responsible for providing you with the care and support you need at the airport. You can help us to help you by providing all the important details to your airline, tour operator or travel agent such as:

• Tell them as soon as possible or at least 48 hours before your travel. Often you can provide these details when you book your ticket. Let your airline know about your return details so we can plan support for you when you come back to Heathrow.
• Provide details about your impairment or mobility difficulties. Tell them if you intend to take your own mobility device, such as a wheelchair or you are travelling with an assistance animal.
• The airline will pass this to our Assistance team and will take care of you at the airport.

Assistance guides - how we help you at the airport