Lost property

    We'll help you find it

    Lost property icon Search for your missing property at missingx.com, or find the lost property office in Terminal 3 and Terminal 5:

    Terminal 3: On the mezzanine level of the Heathrow Express Station, underneath Terminal 3 Arrivals hall

    Terminal 5: In the arrivals hall, near domestic arrivals [view map]

    How it works

    Search our database first

    1 Go to missingx.com Everything that’s handed in goes on our database. Search at missingx.com to see if your property has been found. It can take between 24 and 48 hours for a found item to be registered. We retain everything for three months.

    Claim your property online

    2 Search our database of found items If you find your property on the database, use the online contact form to start the matching process.

    Tell us where to send it

    3 use our online form to claim your property If the property is yours, we’ll give you a code. Go to mailmyproperty.com, type in your code, pay the service fee and tell us where to send it.

    How much does it cost?

    4 Pay a fee and we'll send it to you You only pay a service fee if you want to reclaim your item. Charges range from nothing to £20 for each item. Add postage and packing if you want us to send your item to you.

    Contact lost property

    Opening hours: 07:00 - 19:00 daily

    Phone: +44 (0)20 3761 1800. Lines open 10:30-16:30 (UK time).

    Website: missingx.com

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