Arrival times and other important information

As always, we’re looking forward to welcoming you to the airport and we’re working hard to make sure your trip runs as smoothly as possible. To help with this process, please be aware of the following:
 

Consider your arrival times

Allow three hours to check-in before your flight and make sure all your travel documents are up-to-date. Please do not turn up significantly early for your flight though, as this can cause unnecessary congestion in the airport and you may not be able to check in your bags.

 

Remove liquids from hand luggage 

Remember, you can only take liquids on the plane that are in individual containers with a maximum capacity of 100ml. This includes creams, gels, pastes, aerosols and make-up. 

Remove each item from hand luggage and place them all in a single transparent, re-sealable plastic bag of not more than one litre capacity. Each bag must be able to close properly with all the items inside. These bags are available free-of-charge before security. Passengers are strictly limited to one bag of liquids per person.

 

Terminal Drop-Off Charge

A £5 charge applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions apply. Free drop-off is available at our Long Stay car parks.

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  • Internet and Wi-Fi

    Need to be online while you're on the move? You can work, browse and keep in touch via wireless broadband (Wi-Fi) or using internet-connected PCs.

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    Free Wi-Fi at Heathrow

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    Heathrow

    Enjoy the Wifi on the house

    There's Wi-Fi available throughout the terminal to help you stay in touch or plan your travels. Just choose _Heathrow Wi-Fi and follow the on-screen instructions. Once registered, you'll receive free Wi-Fi for the duration of your stay at Heathrow. If you need help accessing or using Heathrow Wi-Fi, call Customer Care on 0808 189 1365.

     

    Family friendly Wi-Fi

    We are certified “Friendly Wi-Fi” across all terminals, reassuring parents and guardians that Heathrow’s super-fast free Wi-Fi network will filter out inappropriate content and be safe for children to use. This certification has been carried out by Friendly WiFi, the government initiated standard which ensures public WiFi meets minimum filtering standards, particularly in areas where children are present.  The Friendly WiFi symbol was created and launched in partnership with the UK Council for Child Internet Safety (UKCCIS).

     

     

    Family friendly approved venue

    Internet terminals

    There are free internet kiosks in every terminal – you'll find locations on our terminal maps.