Travelling through Heathrow

As always, we’re looking forward to welcoming you to the airport and we’re working hard to make sure your trip runs as smoothly as possible. To help with this process, please be aware of the following:


Consider your arrival times

Allow 3 hours to check-in before your flight and make sure all your travel documents are up-to-date. Please do not turn up significantly early for your flight though, as this can cause unnecessary congestion in the airport.


Terminal Drop-Off Charge

A £5 charge applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions apply. Free drop-off is available at our Long Stay car parks.


Terminal 4 airline moves

Terminal 4 has re-opened and up to 30 airlines are moving there during the summer. You should always keep in touch with your airline to confirm which terminal your flight departs from before travelling to the airport. 

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  • Internet and Wi-Fi

    Need to be online while you're on the move? You can work, browse and keep in touch via wireless broadband (Wi-Fi) or using internet-connected PCs.


    Free Wi-Fi at Heathrow

    Operated by

    Enjoy the Wifi on the house

    There's Wi-Fi available throughout the terminal to help you stay in touch or plan your travels. Just choose _Heathrow Wi-Fi and follow the on-screen instructions. Once registered, you'll receive free Wi-Fi for the duration of your stay at Heathrow. If you need help accessing or using Heathrow Wi-Fi, call Customer Care on 0808 189 1365.


    Family friendly Wi-Fi

    We are certified “Friendly Wi-Fi” across all terminals, reassuring parents and guardians that Heathrow’s super-fast free Wi-Fi network will filter out inappropriate content and be safe for children to use. This certification has been carried out by Friendly WiFi, the government initiated standard which ensures public WiFi meets minimum filtering standards, particularly in areas where children are present.  The Friendly WiFi symbol was created and launched in partnership with the UK Council for Child Internet Safety (UKCCIS).



    Family friendly approved venue

    Internet terminals

    There are free internet kiosks in every terminal – you'll find locations on our terminal maps.