Terminal Drop-Off Charge

From 1 November 2021, a £5 charge will apply for vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Changes to entering the UK using EU ID cards

From 1 October 2021, most EU, EEA and Swiss nationals will need to use a valid passport to travel to the UK. ID cards will no longer be accepted as a valid travel document to enter the UK, though some exemptions will apply. 

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    • Stand out with a welcome desk

    Operated by
    Heathrow

    Offer your group a friendly personal welcome.

    Offer your group a friendly personal welcome by using one or more of our welcome desks or monoliths, which are available in all terminals and are seen by all arrivals passengers. 

    Guest Welcome Update

    Unfortunately, due to the situation with Covid-19, we are currently unable to offer our Guest Welcome service. We apologise for any inconvenience and look forward to assisting you in the future.

    Personal welcome

    Simply add your own branding to provide your guests with a special point of contact that ensures that you are highly visible to your group.

    Hosts available

    Use our welcome desks to provide your guests with information, hand them maps, programmes or other relevant documentation to their trip. Our welcome desks are available with or without a host, incorporate storage in an integrated cabinet and will be delivered to your agreed point and put away for you.

    Stand out

    Or use one of monoliths to ensure that your guests can easily find you with a clear visual identity of your event.

    Book now

    To book or to discuss your requirements further please contact us.

    Email now