How are we doing?
Tell us about your experience using Heathrow.com.
It'll only take 2 to 3 minutes and we don't ask for any personal information.
The survey opens in a new window – just hide it until you're ready.
Pre-book a priority service through security, and get your journey off to a great start.
Book online to secure your place, as access is limited, and bookings must be made no later than one day before travel.
Airline eligibility: Departures Fast Track is currently offered by some airlines to passengers travelling in premium cabins and to selective frequent flyer card holders as well as by Heathrow to American Express Centurion Card holders. For passengers who are eligible for access to Fast Track Security, Connections or Arrivals with their airline ticket, please click here.
Connections and Arrivals: Connections and Arrivals Fast Track is currently not available for purchase at Heathrow.