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This privacy notice tells you what to expect when Heathrow Airport Ltd (Heathrow) collects personal information about you when you provide feedback to the Heathrow Noise Action Plan Consultation 2023.

Heathrow is committed to protecting your personal information when you participate in this consultation.

Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data, including the UK General Data Protection Regulation (UK GDPR).

What information will we collect about you?

When you submit feedback to Heathrow Airport to the Noise Action Plan Consultation 2023, we will collect the following information about you:

  • Name
  • Address and/or postcode
  • Email address
  • Any feedback you add into the consultation

Heathrow collects information about how you use the online feedback collection service via our website.

How will Heathrow use the information it collects about me?

Heathrow will use your personal data for several purposes including the following:

  • To record accurately and analyse any questions you raise during the consultation or feedback you have provided in response to the consultation.
  • To report on our consultation, detailing what issues have been raised and how we have responded to that feedback (please note that the information contained in the consultation report will be aggregated and will not identify specific individuals).
  • To personalise communications with individuals we are required to contact as part of future consultation or communications.

Why are we collecting this data?

  • To support us in developing Heathrow Airport’s 2024-2028 Noise Action Plan
  • To allow us to keep you up to date as the project progresses and to inform you of any future developments with the Noise Action Plan
  • To meet our obligations under the Environmental Noise (England) Regulations 2006 to consult on a Noise Action Plan which provides a comprehensive and effective driver for aircraft noise management and mitigation.

The lawful justification for collecting and using your personal data is that it is necessary to fulfil our obligations to deliver a public consultation exercise on our proposed Noise Action Plan and Heathrow Airport has a legitimate interest to collect this information.

Failure to provide mandatory data fields denoted by a ‘*’ will mean that we you will not be able to send us your feedback using the online feedback collection service. In that case, please contact the team on and we will email you (or post if you prefer) a hard copy of the Feedback Form that you can post to us or email.

Your information will be stored and managed by the following recipients in order to deliver the Heathrow Noise Action Plan 2024-2028 Consultation:

  • Heathrow staff delivering the Noise Action Plan
  • With our contractors and suppliers whom we have contracts in place with to support in the development of the consultation project; for example, Camargue Group Limited who act on behalf of Heathrow Airport Limited in support of the consultation
  • Customer service agents employed by Call Centre Incorporate.

How long will Heathrow keep my information?

We will keep the information for the time required to fulfil the purposes of the project, which will be until the Heathrow Noise

Action Plan gets the necessary approvals.

Your information will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

We will not transfer or disclose your personal information, other than as identified in this Privacy Notice, to our trusted third party suppliers, to the police, tribunals, courts, regulators, or other authorities to assist them with their investigations or requests or for us to report security incidents or suspected or actual unlawful acts and/or as may be otherwise required by law.

What rights do I have over my personal data?

Under UK GDPR, you have the right to:

  • Access your personal data by making a subject access request
  • Rectification, erasure or restriction of your information where this is justified
  • Object to the processing of your information where this is justified
  • Data portability.

To exercise your rights please contact the Heathrow Data Protection Officer using the following contact details:

  • By post: Data Protection Officer Heathrow Airport Limited, The Compass Centre, Nelson Road, Hounslow, Middlesex TW6 2GW
  • By email:

A new era has begun for the UK and EU now that the Brexit transition period is over. From time to time, we may process personal data from EU residents. Whenever applicable, we have appointed an EU Representative to ensure that we continuously process your personal data in compliance with applicable laws and without undermining your statutory rights.

You can contact our EU Representative by email at: and write EU Representative as subject matter.

You may also contact our EU Representative by post at:

Eversheds Sutherland Netherlands B.V.
Attn. EU Representative Heathrow Airport
Fascinatio Boulevard 212
Floor 2A
3065 WB Rotterdam