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This privacy notice was last updated: October 2023
This privacy notice tells you what to expect when Heathrow Airport Ltd (Heathrow) collects personal information about you when you use the Heathrow App. Heathrow is committed to protecting your personal information when you use Heathrow services.
Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data, including the UK General Data Protection Regulation (UK GDPR).
When you use the Heathrow App, we will collect the following information about you:
Heathrow collects information about how you use the Heathrow App. This includes collecting unique online identifiers such as IP addresses, which are numbers that uniquely identify a specific computer or other network device on the internet. Other online identifiers (such as Device ID) may be used. For more information, see our section on ‘cookies’ below.
Heathrow will use your personal data for number of purposes including the following:
You are always in control of how we use your personal data. If you don't want to receive marketing communications from us, you can change your preferences at any time by contacting email@example.com. Alternatively, you can manage or update your preferences on the app at any time.
Your information will be stored and managed by the following recipients in order to deliver the Heathrow App:
Your information in relation to the commercial services and marketing consents will be retained for a period of three years from the date of your last interaction. Please note, the Heathrow App does not store any location data.
Your information will be retained in a secure environment and access to it will be restricted according to the 'need to know' principle.
We will not transfer or disclose your personal information, other than as identified in this Privacy Notice, to our trusted third party suppliers, to the police, tribunals, courts, regulators, or other authorities to assist them with their investigations or requests or for us to report security incidents or suspected or actual unlawful acts and/or as may be otherwise required by law.
Under the UK General Data Protection Regulation, you have the right to:
• Be informed as to how your data is being processed;
• Access your personal data by making a subject access request;
• Rectification, erasure or restriction of your information where this is justified; • Object to the processing of your information where this is justified;
• Where applicable, you have rights in relation to data portability; and
• Where applicable, you have rights in relation to automated decision making.
To exercise your rights, please contact the Heathrow data protection officer using the following contact details:
Data Protection Officer
Heathrow Airport Limited
The Compass Centre
From time to time, we may process personal data from EU residents. Whenever applicable, we have appointed an EU Representative to ensure that we continuously process your personal data in compliance with applicable laws and without undermining your statutory rights.
You can contact our EU Representative at HeathrowEURepresentative@eversheds-sutherland.com and write EU Representative as subject matter.
You may also contact our EU Representative per post at:
Eversheds Sutherland Netherlands B.V.
Attn. EU Representative Heathrow Airport
Fascinatio Boulevard 212
3065 WB Rotterdam
Should you find our response unsatisfactory, you have the right to lodge a complaint with the supervisory authority – the Information Commissioner’s Office (“ICO”). You can find more information on the ICO website at https://ico.org.uk/concerns/ regarding the complaints process.
Heathrow uses the following types of cookies on our websites:
Strictly necessary - These cookies are essential for our websites to work and without these cookies, some services you have asked for cannot be provided.
Performance - These cookies are used to collect anonymous information about how you use our websites. This information is used to help us continually improve our websites and understand how effective our adverts are. You can opt-out of these cookies by managing your preferences above.
Functionality - These cookies are used to provide services or remember settings to enhance your visit for example text size or other preferences. You can opt-out of these cookies by managing your preferences above.
Targeting and Advertising - These cookies are used by trusted third parties to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of the advertising campaign. You can opt-out of these cookies by managing your preferences above.
Personalisation - These cookies help us to show you the most relevant content based on your interaction with our website. You can opt-out of these cookies by managing your preferences above.
Alternatively, you can set your browser to restrict, block or delete cookies from Heathrow and our third-party advertisers, or any other website. Each browser is different, so check the 'Help' menu of your particular browser to learn how to change your cookie preferences. If you choose to disable all cookies, we cannot guarantee the performance of our websites and some features may not work as expected.
Links to other websites - This privacy notice does not cover the links within this site to third-party websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy notice - We will keep this privacy notice under regular review, and we will place any updates here. At the start of this privacy notice, we will tell you when it was last updated.
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