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Health & Safety Incident and Accident Reporting Privacy Notice

This privacy notice was last updated: December 2023

This privacy notice tells you what to expect when Heathrow Airport Ltd (Heathrow) collects personal information about you if you have an accident, injury or illness whilst at the airport. Heathrow is committed to protecting your personal information when you use Heathrow services. Whenever you provide such information we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data, including the Data Protection Act 2018 which incorporates the General Data Protection Regulation (GDPR).

If you have an accident at Heathrow we may collect the following information about you:

  • Name
  • Employer Name (only if your employer operates at Heathrow Airport)
  • Employer Address (only if your employer operates at Heathrow Airport) •
  • Age
  • Gender 
  • Home Address (if not employed by Heathrow Airport Ltd)
  • Details of accidents, Injuries or Illness occurring whilst at Heathrow Airport.

If you are driving or are a passenger in a vehicle that is involved in an accident at Heathrow then we may also collect the information show below:

  • Vehicle Make
  • Model
  • Registration Number 
  • Driver address
  • Driver phone number
  • Names of any passengers

Employees and/or Agents of Heathrow acting on behalf of Heathrow collect information about accidents, injuries and illnesses occurring at Heathrow Airport. This information may be entered directly into the Heathrow accident and incident database, Airsweb. If direct entry into the database is not possible at the time when details are taken, then the details may be transcribed onto a paper accident form prior to being entered onto our database. Any paper forms are securely destroyed once they are on the accident and incident database.

Heathrow will use your personal data for a number of purposes including the following:

  • Comply with its Legal obligation of reporting RIDDOR (The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013) and other reportable incidents to the Health & Safety Executive..
  • Analysis of accident and incident trends to measure performance and put measures in place to help prevent further incidents. We will keep your information within Heathrow to be accessed by staff who maintain the database/are involved in reporting the incident/monitor safety at the airport. 

Your information will remain within Heathrow except where disclosure is required by law, for example to government bodies and law enforcement agencies Your information is processed only in the UK and is not moved or transferred overseas. Your information will be retained in a secure environment and access to it will be restricted according to the 'need to know' principle.

Your information will be retained for a period of six years from the date the incident occurred at which point it will be depersonalised and stored for data trending purposes for a period of 15 years. The only exception to this will be Asbestos exposure incidents which we are legally required to retain for a period of 40 years.

Under the UK General Data Protection Regulation, you have the right to:

  • Be informed as to how your data is being processed;
  • Access your personal data by making a subject access request;
  • Rectification, erasure or restriction of your information where this is justified; 
  • Object to the processing of your information where this is justified;
  • Where applicable, you have rights in relation to data portability; and
  • Where applicable, you have rights in relation to automated decision making.

To exercise your rights, please contact the Heathrow data protection officer using the following contact details:

Data Protection Officer
Heathrow Airport Limited
The Compass Centre
Nelson Road


From time to time, we may process personal data from EU residents. Whenever applicable, we have appointed an EU Representative to ensure that we continuously process your personal data in compliance with applicable laws and without undermining your statutory rights.

You can contact our EU Representative at and write EU Representative as subject matter.

You may also contact our EU Representative per post at:

Eversheds Sutherland Netherlands B.V.
 Attn. EU Representative Heathrow Airport
 Fascinatio Boulevard 212
 Floor 2A
 3065 WB Rotterdam

Should you find our response unsatisfactory, you have the right to lodge a complaint with the supervisory authority – the Information Commissioner’s Office (“ICO”). You can find more information on the ICO website at regarding the complaints process.

Heathrow uses the following types of cookies on our websites:

Strictly necessary - These cookies are essential for our websites to work and without these cookies, some services you have asked for cannot be provided.

Performance - These cookies are used to collect anonymous information about how you use our websites. This information is used to help us continually improve our websites and understand how effective our adverts are. You can opt-out of these cookies by managing your preferences above.  

Functionality - These cookies are used to provide services or remember settings to enhance your visit for example text size or other preferences. You can opt-out of these cookies by managing your preferences above. 

Targeting and Advertising - These cookies are used by trusted third parties to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of the advertising campaign. You can opt-out of these cookies by managing your preferences above. 

Personalisation - These cookies help us to show you the most relevant content based on your interaction with our website. You can opt-out of these cookies by managing your preferences above. 

Alternatively, you can set your browser to restrict, block or delete cookies from Heathrow and our third-party advertisers, or any other website. Each browser is different, so check the 'Help' menu of your particular browser to learn how to change your cookie preferences. If you choose to disable all cookies, we cannot guarantee the performance of our websites and some features may not work as expected.

Links to other websites - This privacy notice does not cover the links within this site to third-party websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice - We will keep this privacy notice under regular review, and we will place any updates here. At the start of this privacy notice, we will tell you when it was last updated.

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