Heathrow rail disruption: 1-9 October

Due to planned industrial action, public transport to and from Heathrow will be disrupted from 1 October - 9 October. Please plan your journey in advance and ensure you leave enough time to get to the airport as roads may be busier than normal.

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  • Border Force performance reports

    About Border Force

    Border Force is responsible, on behalf of the Home Office, for passport control checks at all UK airports. Key performance indicators are established for maximum queuing times at UK immigration.

    As part of our overall passenger service monitoring programme, Heathrow records queue lengths and produces information on a monthly basis.

    Methodology

    In each of Heathrow's terminals, immigration queues are measured by an independent team.

    Every 15 minutes the last passenger in the queue is identified and timed until they have cleared the immigration process. This takes place across all Heathrow terminals, every day, between 05:00 and 23:00.