Face covering requirements

As we continue to welcome passengers from around the world, wearing a face covering remains mandatory whilst in our terminals (including our bus stations and railway platforms) - except for those who are exempt. 


We also ask passengers to respect social distancing wherever possible.

Frequently asked questions
Skip to Content
Saved Flights

Your Saved Flights

No Saved Flights

  • Other Regulated Charges (ORCs) is the generic term for various services provided by Heathrow Airport Limited (HAL) to users of the airport. Some of these activities are "Specified Activities", as determined by the Civil Aviation Authority (CAA), such as airside licences, baggage, utilities etc, whilst some are "other non specified activities" such as fast track, taxi feeder park and there are other activities which are the subject of commercial agreements between HAL and the relevant party.

    Charges for the Specified Activities are published via the General Notice, with the exception of bus and coach services and heating and ventilation.

    Other Regulated Charges Protocol

    HAL and the Heathrow Airline Operators' Committee (AOC) have agreed a protocol articulating principles for ORCs that HAL and the AOC shall adhere to during the period of validity of the protocol. The period 1 April 2010 to 31 March 2011 shall be used as a proof of concept to assess the success of the protocol.

    Contact us

    Further information on the protocol or ORCs can be requested from the following email address:

    In accordance with EC Directive 96/67/EC and the UK Airports (Groundhandling) Regulations 1997, the Airport Users Committee is the nominated forum at Heathrow for consultation on Airside/ Ground Handling Licencing issues. Alistair Sykes is the Chair and Les Freer, Heathrow Airport, is the Secretary. For further information about the AUC please contact us at auc@heathrow.com

    Governance Groups may also appoint groups to review specific elements of a Specified Activity, such as Invitations to Tender.

    User Groups exist for products such as Fast Track.

    Regulatory compliance reports 2019
    Regulatory compliance reports 2018
    Regulatory compliance reports 2017
    Regulatory compliance reports 2016
    Regulatory compliance reports 2015
    Regulatory compliance reports 2014 (9 months ended 31 December 2014)
    Regulatory compliance reports 2013-14
    Regulatory compliance reports 2012-13
    Regulatory compliance reports 2011-2012
    Regulatory compliance reports 2010-2011
    Regulatory compliance reports 2009-2010
    Regulatory compliance reports 2008-2009
    Pricing to table 6-3 variance analysis