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In summary, the scheme has the following key features:
The rebate scheme covers the following aspects of Heathrow's performance:
Changes to the scheme in Q6 include:
The scheme also includes a bonus element on passenger satisfaction measures to reward high performance that benefits passengers. The maximum additional revenue achievable via bonuses at Heathrow is 1.44 % of airport charges.
Download Heathrow service quality rebate Scheme implementation overview
The following Service Quality Rebate reports combine all terminal reports and also include aerodrome congestion and control post queuing. All links open in a new window. Please follow the link below for more information about airport service quality performance.