Rail disruption - 30 September & 1, 4, 6 October 2023

Due to planned engineering works and industrial action, there will be disruption to rail and London Underground services between Heathrow and Central London between Saturday 30 September and Friday 6 October 2023.


Over this period, there will be disruption to Heathrow Express and Piccadilly line services. The Elizabeth line will be operating as normal, and inter-terminal transfer services between all terminals will also be completed by these services.


Passengers should plan their journeys before travelling, and allow for additional time where necessary as services will be busier than normal.

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ULEZ expansion - 29 August 2023

London's Ultra Low Emission Zone, or ULEZ, is expanding to encompass all of Greater London, including Heathrow Airport, from the 29 August 2023.


The initiative, implemented by Transport for London (TfL), is aimed at reducing air pollution in London, therefore all vehicles entering the airport must meet certain emissions standards in order to avoid paying a daily charge.


The daily charge for non-compliant vehicles is £12.50 for most vehicles, including cars, vans, and motorcycles.


The charge will be in addition to any other fees or charges associated with entering the airport. The charge only applies when a vehicle is driven within the ULEZ zone, and does not apply to stationary vehicles including when cars are parked at Heathrow.


Please note, if you have booked Meet & Greet or Valet Parking with a non-compliant vehicle, and have selected a different exit terminal to your entry terminal, you will be liable for payment of a ULEZ charge to transfer your vehicle to another terminal.

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The Service Quality Rebate Scheme was introduced by the CAA to identify the service standards that airlines and passengers could expect from Heathrow in return for the regulatory charges they paid. Where performance falls below a certain level, Heathrow must repay a proportion of charges levied back to the airlines. The service quality rebate scheme is a Licence condition in Q6.

In summary, the scheme has the following key features:

  • Provides an incentive to the airport to meet set standards of service quality;
  • Rebate payments are made monthly to airlines;
  • The maximum amount of rebates that could be paid is 7% of airport charges
  • Rebates are paid on performance in an individual terminal apart from control posts where any rebate is paid to the whole airline community and the Aerodrome Congestion Term which is calculated and paid for the airfield as a whole

The rebate scheme covers the following aspects of Heathrow's performance:

  • Queuing at the departures security search area, transfers security search, staff search, and control posts search (this is the security search for catering, flight crews and maintenance equipment), and the availability of pier service for aircraft.
  • Passenger perception of the availability of seating in the departures lounge, the quality of flight information systems, how easy it is to find their way around, and the cleanliness of toilets and concourse areas within the terminal buildings, security processes and wifi ease of use.
  • Passenger Sensitive Equipment (PSE), which includes lifts, escalators, conveyors (moving walkways), and Terminal 5 track transit system. The PSE has been split into two groups, a priority list and a general list, to ensure key equipment is identified and monitored closely, whilst keeping the rest of the equipment maintained.
  • Other equipment in the scheme, including: arrivals baggage reclaim belts, fixed electrical ground power (for aircraft on stands), stands, jetties, pre-conditioned air (for aircraft), and stand entry guidance (to assist aircraft parking).

Changes to the scheme in Q6 include:

  • Passenger security queue standard will move to a per passenger basis during Q6 with the same standard applying to transfer and direct passengers.
  • A control post standard based on performance of control post groupings, rather than campus wide performance, with Heathrow required to meet the standard in all five groupings

The scheme also includes a bonus element on passenger satisfaction measures to reward high performance that benefits passengers. The maximum additional revenue achievable via bonuses at Heathrow is 1.44 % of airport charges.

Useful information

Download Heathrow service quality rebate Scheme implementation overview

Performance to date

The following Service Quality Rebate reports combine all terminal reports and also include aerodrome congestion and control post queuing. All links open in a new window. Please follow the link below for more information about airport service quality performance.

  • Q6 performance
  • Q5 performance (2008 - 2014)