Face covering requirements

As we continue to welcome passengers from around the world, wearing a face covering remains mandatory whilst in our terminals (including our bus stations and railway platforms) - except for those who are exempt. 

 

We also ask passengers to respect social distancing wherever possible.

Frequently asked questions

Saved Flights

Your Saved Flights

No Saved Flights

    • Noise complaints

    There are various ways in which you can make a complaint about noise, these are as follows:

    • Email us

      We are happy for you to send us an email.

      Contact us
    • Phone us

      You are very welcome to call and speak to the Community Relations team.

      0800 344844
    • Track a flight on WebTrak

      When in WebTrak click the 'Investigate' tab (top left, under the Heathrow logo) and follow the instructions to find the correct flight.

      Visit Heathrow WebTrak site

    You can also contact us via the form below:

     

     

    Heathrow

    What happens with complaints

    Find out more
    Use of personal data

    Heathrow is committed to protecting your personal information and we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data. For details please see our privacy notice.