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Airport operations

Find out how Heathrow is performing in key areas such as security and immigration queue times, passenger numbers and service quality.

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Border Force

Border Force is responsible for passport control checks on behalf of the Home Office. Heathrow records queue lengths and reports monthly.

Border Force reports
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Central security queues

Queue times at security control in Heathrow departures are measured as part of the Civil Aviation Authority's regulation.

View reports
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Measures targets and incentives

The Measures, Targets and Incentive Scheme (MTI) specifies the service standards that passengers and airlines can expect from Heathrow in return for the regulatory charges they pay.

Scheme reports
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Traffic and passenger statistics

We report monthly on our air traffic statistics from the amount of passengers we serve, to the amount of air transport movements.

Traffic statistics
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