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  • Airport operations

    Operational performance at Heathrow is measured in a number of ways.


    Border Force

    The Border Force is responsible for passport control checks on behalf of the Home Office. Heathrow records queue lengths and reports monthly.


    Central security queues

    Queue times at security control in Heathrow departures are measured as part of the Civil Aviation Authority's regulation.


    Quality rebate and bonus scheme

    The CAA has introduced a service quality rebate scheme which records performance in a number of areas and incentivises quality of service.


    Traffic and passenger statistics

    We report monthly on our air traffic statistics from the amount of passengers we serve, to the amount of air transport movements.