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  • Airport operations

    Operational performance at Heathrow is measured in a number of ways.

    Heathrow

    Border Force

    The Border Force is responsible for passport control checks on behalf of the Home Office. Heathrow records queue lengths and reports monthly.

    Heathrow

    Central security queues

    Queue times at security control in Heathrow departures are measured as part of the Civil Aviation Authority's regulation.

    Heathrow
    Heathrow

    Quality rebate and bonus scheme

    The CAA has introduced a service quality rebate scheme which records performance in a number of areas and incentivises quality of service.

    Heathrow

    Traffic and passenger statistics

    We report monthly on our air traffic statistics from the amount of passengers we serve, to the amount of air transport movements.

    Heathrow