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Find out how Heathrow is performing in key areas such as security and immigration queue times, passenger numbers and service quality.
Border Force is responsible for passport control checks on behalf of the Home Office. Heathrow records queue lengths and reports monthly.
Queue times at security control in Heathrow departures are measured as part of the Civil Aviation Authority's regulation.
The CAA has introduced a service quality rebate scheme which records performance in a number of areas and incentivises quality of service.
We report monthly on our air traffic statistics from the amount of passengers we serve, to the amount of air transport movements.