Rail disruption - 30 September & 1, 4, 6 October 2023

Due to planned engineering works and industrial action, there will be disruption to rail and London Underground services between Heathrow and Central London between Saturday 30 September and Friday 6 October 2023.


Over this period, there will be disruption to Heathrow Express and Piccadilly line services. The Elizabeth line will be operating as normal, and inter-terminal transfer services between all terminals will also be completed by these services.


Passengers should plan their journeys before travelling, and allow for additional time where necessary as services will be busier than normal.

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ULEZ expansion - 29 August 2023

London's Ultra Low Emission Zone, or ULEZ, is expanding to encompass all of Greater London, including Heathrow Airport, from the 29 August 2023.


The initiative, implemented by Transport for London (TfL), is aimed at reducing air pollution in London, therefore all vehicles entering the airport must meet certain emissions standards in order to avoid paying a daily charge.


The daily charge for non-compliant vehicles is £12.50 for most vehicles, including cars, vans, and motorcycles.


The charge will be in addition to any other fees or charges associated with entering the airport. The charge only applies when a vehicle is driven within the ULEZ zone, and does not apply to stationary vehicles including when cars are parked at Heathrow.


Please note, if you have booked Meet & Greet or Valet Parking with a non-compliant vehicle, and have selected a different exit terminal to your entry terminal, you will be liable for payment of a ULEZ charge to transfer your vehicle to another terminal.

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The Executive Committee develops and recommends to the Board, medium and long-term business development strategies. They ensure the delivery of agreed strategies by providing guidance, approvals, governance and monitoring.

John Holland-Kaye, Chief Executive Officer

John was appointed CEO with effect from 1 July 2014. He joined the company as Commercial Director in May 2009. From November 2012, John was Development Director and was responsible for delivering the £1 billion annual investment in transforming Heathrow, including the new Terminal 2: The Queen’s Terminal, which opened on 4 June 2014.

He was previously Divisional CEO with Taylor Wimpey PLC, having held a number of positions including Operations Director of Taylor Woodrow Developments and Commercial Director of Taylor Woodrow Inc. Prior to that, John was Managing Director, National Sales Division, of Bass Brewers, and has also worked as a strategy consultant with LEK Consulting for a number of high-profile businesses.

Ross Baker, Chief Commercial Officer

Ross was appointed Chief Commercial Officer in January 2017. Previously he was Heathrow’s Director of Operations and before that, Director of Strategy. Prior to joining Heathrow in 2011, Ross held a mix of advisory and aviation industry roles. At Bain & Company, he advised on a mix of strategic, commercial and operational engagements. Prior to Bain, Ross spent a decade with British Airways where he held a range of operational and commercial management roles, in the UK and overseas.

Javier Echave, Chief Financial Officer

Javier was appointed as Chief Financial Officer in November 2016. He joined Heathrow in January 2008 and was closely involved in establishing the current capital structure and positioning Heathrow as a strong credit in the financial markets. Over a four-year period up to 2016, as Finance Director for Operations and Performance, Javier played a key role in the delivery of a cost-efficiency programme and in ensuring a rigorous appraisal of a multi-billion capital investment plan.

Helen Elsby, Chief Solutions Officer

Helen was appointed as Chief Solutions Officer in September 2021. She joined Heathrow in 2009. Previously she was Heathrow’s Director of Procurement, before that the Expansion Integration Director and Capital Development Director. Prior to joining Heathrow in 2009, Helen spent 8 years at British Airways where she held a development management role.

Emma Gilthorpe, Chief Operating Officer

Emma became COO in March 2020. Emma has led a wide variety of teams since joining Heathrow in September 2009. Initially, as Regulatory Director, she has also led the Strategy, Sustainability and Capital Project delivery teams. Most recently Emma established and led Heathrow’s Expansion Programme which created and campaigned for a sustainable and affordable 30-year master plan. Emma previously worked in the telecommunications sector as BT plc's Group Director of Industry Policy and Regulation. Her career has been built in the regulated infrastructure sector, both listed and private and as the incumbent and competitor. Emma is an independent non-executive at Signature Aviation plc and is a qualified barrister.

Mine Hifzi, General Counsel

Mine was appointed General Counsel in July 2022. Before joining Heathrow she was General Counsel at Virgin Media for 7 years leading the legal team and subsequently the regulatory, government affairs and sustainability teams. Prior to Virgin Media, Mine was at Scripps Networks Interactive as Senior Vice President of Commercial and Legal Affairs, where she held a combined international legal and commercial role. Mine has also held a number of other senior roles including, Senior Vice President and Chief International Counsel at Discovery Communications, and senior international legal positions at Turner Broadcasting and United International Pictures. She also worked at Clifford Chance LLP.

Nigel Milton, Chief of Staff & Carbon

Nigel was appointed Chief of Staff & Carbon in September 2021. In this role, he leads Heathrow’s Carbon Strategy, Communications and Sustainability & Communities Teams. Prior to this, Nigel was Director of Communications at Heathrow, a role that included leading the campaign to win political and public support for a third runway. Nigel joined Heathrow in 2010 from Virgin Atlantic and before that he worked in a number of aviation policy roles at the Department for Transport.

Chris Annetts, Chief Strategy Officer

Chris was appointed Chief Strategy Officer in September 2021. Previously he was Heathrow’s Strategy, Regulation and Customer Director. During his 18-year career at Heathrow, Chris has held a number of senior roles across Digital Strategy, Commercial Planning, Commercial Passenger Services, Airline Business Development, Retail Operations and Expansion. Prior to Heathrow Chris held a number of roles in the retail and hospitality industries.

Paula Stannett, Chief People Officer

Paula was appointed to HR Director in January 2013. She has worked at Heathrow for 13 years, most recently as HR Director for our Airports Division and Support Services and previously as programme lead for Heathrow's Winter Resilience. Paula has a strong record of engaging staff to successfully put in place organisational change and improvement.