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  • Arrivals FAQs

    If you have a query about arrivals at Heathrow, check our frequently asked questions.

    You can use an internet world clock to compare the time in cities around the world – try or The UK uses GMT/UTC in winter (November to March) and BST (GMT/UTC + 1) in summer (April to October).


    For the latest traffic information and forecasts, check the Highways Agency website.

    • Car or taxi: 30 to 60 minutes (in average traffic conditions)
    • Heathrow Express train: 15 minutes between Paddington and Terminal 2 or 3, a few minutes more for Terminal 4 or 5.
    • Heathrow Connect train: 25 minutes between Paddington and Terminal 2 or 3, a few minutes more for Terminal 4 or 5.
    • London Underground: From Terminal 2 or 3 it’s less than an hour to Green Park on the Piccadilly Line.
    • National Express coach: 50 to 55 minutes from the central bus station.

    For more help planning your journey, see our getting to central London page.



    There are no road tolls but you will have to pay Congestion Charge if you drive into some parts of central London. You can find details on the Congestion Charge website.

    You will have to pay to park almost everywhere in central London, either at on-street meters or in designated car parks. Charges and rules are set by local councils. For more help see the London Councils website.



    Talk to your airline straight away – airlines are responsible for your bags all the way from check-in to collection at baggage reclaim.

    Airline contact details


    If you've lost something yourself while at the airport, please contact lost property.


    There are strict controls on the foods you can bring into the UK. For example, it's illegal to bring meat and dairy products from outside the European Union. For details please see the Directgov website.