Terminal Drop-Off Charge

A £5 charge now applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Important information (2 Notifications)

No rail services to Heathrow - 4 & 5 December

Due to engineering works at Heathrow, there will be no mainline rail services to or from Heathrow Airport on 4 & 5 December.


London Underground services between the terminals and London will continue to operate, passengers looking to travel to central London, or connecting between terminals 5 and 2/3, will be required to use the London Underground services.

Plan your journey

Coronavirus update

Face coverings are mandatory at the airport and we encourage everyone to wear one at all times, unless they’re exempt. Passengers can purchase face coverings at several retailers at the airport including Boots and WHSmith. 


The safety of both passengers and colleagues has always been Heathrow’s number one priority. The airport has several COVID-secure measures in place to make sure everyone has a safe journey including: 


- Enhance cleaning regimes including Hygiene Technicians, UV robots and other anti-viral technologies to ensure continuous disinfection across terminals

- Dedicated COVID marshals to enforce social distancing

- 600 hand sanitiser stations 


Due to the emergence of a new Coronavirus variant, the UK Government have advised that fully vaccinated passengers arriving into England must:


Take a PCR test no later than 2 days after their arrival.

- Self isolate until they receive their result.

- If a passenger tests positive, they must isolate for 10 days.

- If a passenger tests negative, they can leave self isolation.


Passengers arriving from a country on the red list must book a managed quarantine hotel.


Passengers who are not fully vaccinated must continue to follow separate guidance.


As countries may change their entry requirements, we advise customers to check the UK Government website for up to date information.

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  • Arrivals FAQs

    If you have a query about arrivals at Heathrow, check our frequently asked questions.

    You can use an internet world clock to compare the time in cities around the world – try www.timeanddate.com/worldclock or www.thetimenow.com. The UK uses GMT/UTC in winter (November to March) and BST (GMT/UTC + 1) in summer (April to October).


    For the latest traffic information and forecasts, check the Highways Agency website.

    • Car or taxi: 30 to 60 minutes (in average traffic conditions)
    • Heathrow Express train: 15 minutes between Paddington and Terminal 2 or 3, a few minutes more for Terminal 4 or 5.
    • Heathrow Connect train: 25 minutes between Paddington and Terminal 2 or 3, a few minutes more for Terminal 4 or 5.
    • London Underground: From Terminal 2 or 3 it’s less than an hour to Green Park on the Piccadilly Line.
    • National Express coach: 50 to 55 minutes from the central bus station.

    For more help planning your journey, see our getting to central London page.



    There are no road tolls but you will have to pay Congestion Charge if you drive into some parts of central London. You can find details on the Congestion Charge website.

    You will have to pay to park almost everywhere in central London, either at on-street meters or in designated car parks. Charges and rules are set by local councils. For more help see the London Councils website.



    Talk to your airline straight away – airlines are responsible for your bags all the way from check-in to collection at baggage reclaim.

    Airline contact details


    If you've lost something yourself while at the airport, please contact lost property.


    There are strict controls on the foods you can bring into the UK. For example, it's illegal to bring meat and dairy products from outside the European Union. For details please see the Directgov website.