Terminal Drop-Off Charge

A £5 charge now applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Important information (2 Notifications)

No rail services to Heathrow - 4 & 5 December

Due to engineering works at Heathrow, there will be no mainline rail services to or from Heathrow Airport on 4 & 5 December.

 

London Underground services between the terminals and London will continue to operate, passengers looking to travel to central London, or connecting between terminals 5 and 2/3, will be required to use the London Underground services.

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Coronavirus update

Face coverings are mandatory at the airport and we encourage everyone to wear one at all times, unless they’re exempt. Passengers can purchase face coverings at several retailers at the airport including Boots and WHSmith. 

 

The safety of both passengers and colleagues has always been Heathrow’s number one priority. The airport has several COVID-secure measures in place to make sure everyone has a safe journey including: 

 

- Enhance cleaning regimes including Hygiene Technicians, UV robots and other anti-viral technologies to ensure continuous disinfection across terminals

- Dedicated COVID marshals to enforce social distancing

- 600 hand sanitiser stations 

 

Due to the emergence of a new Coronavirus variant, the UK Government have advised that fully vaccinated passengers arriving into England must:

 

Take a PCR test no later than 2 days after their arrival.

- Self isolate until they receive their result.

- If a passenger tests positive, they must isolate for 10 days.

- If a passenger tests negative, they can leave self isolation.

 

Passengers arriving from a country on the red list must book a managed quarantine hotel.

 

Passengers who are not fully vaccinated must continue to follow separate guidance.

 

As countries may change their entry requirements, we advise customers to check the UK Government website for up to date information.

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    • Post office

      The airport Post Office is on the first floor of Terminal 3 departures, in the public area before security ( it's near the security control entrance). Opening hours: Monday to Saturday 09:00 - 17:30, Sunday 09:00 - 13:00. Telephone: +44 (0)20 8897 3463


    • Post boxes

      Need to send a letter or postcard from Heathrow? You'll find post boxes before and after security in each terminal. Please be aware that you can't post parcels using the post boxes, and that anything you do post may be inspected by HM Customs.


    • Stamps

      You can buy stamps at branches of WHSmith in the terminals. There are also coin-operated stamp machines in each terminal.


    • Mail&Fly

      Post the things you can’t take through security with Mail&Fly's unique service. This applies to liquids over 100ml, such as bottles of wine and perfumes as well as sharp items, such as knives.Simply pop your item in a Mail&Fly bag in the dedicated box.

      Keep ticket to reclaim you item

    MAIL&FLY

    The fee is £6 plus postage and packing* but you only pay if you want to reclaim your goods. You have six weeks to claim and items will be with you in about three days. The Mail&Fly Service at Heathrow is operated by the bagport Group.

    *Postage and packing costs depend on the size, weight and destination of your item.