Lost or delayed baggage

Make sure you collect any checked luggage before leaving the baggage reclaim hall, as once you've left you won't be able to return. If you've left the baggage reclaim hall without collecting your luggage, contact your airline to arrange how to get your things back. 

What to do if your luggage is lost or delayed

If your luggage doesn't appear on the baggage reclaim belt, contact your airline as soon as possible to report your bag missing. Visit your airline's website for more details, or find contact details in our airline directory. Many airlines also have a desk in the baggage reclaim hall where you can report your lost luggage. But don't worry - if there's no one at the desk or you've already left the airport, you can call your airline instead. 

When your airline finds your missing bag, they will usually deliver it to your destination. Sometimes your airline will invite you back to the airport to collect your bag, but don't return to Heathrow unless your airline has told you to do so.