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  • Allowances explained

    Airlines define the baggage they will depend on the fare paid, class of travel, route, aircraft type, government regulations and the airline policies. Airlines generally set a free baggage allowance, expressed by weight and by piece. They may also set charges for excess baggage Passengers are advised to check baggage allowances with their airline.

    What you can & can't pack
    You'll find details of items which can't be packed in baggage on our hold luggage banned items page.

    Excess baggage and unaccompanied items - services:

    Unusual/outsize baggage
    Please inform your airline or handling agent about any outsize or unusual items of baggage well in advance of your departure.

    Packing tips - please ensure that:

    • Loose straps

      All loose straps are tied up or removed

    • Fasten flaps

      All flaps are securely fastened

    • Secure handles

      Extendable handles are retracted or secured

    • Remove old tags

      Old tags and barcodes are removed

    When deciding what to pack, please bear in mind:

    • Don't gift wrap

      Don’t wrap gifts as security staff may wish to view them

    • Utilise your carry-on

      Carrying in your hand baggage can mean a little extra comfort at the end of a long-haul flight, or if hold baggage is delayed

    • Carry for yourself

      Never carry anything on to an aircraft for anyone else