Terminal Drop-Off Charge

A £5 charge now applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Important information (2 Notifications)

No rail services to Heathrow - 4 & 5 December

Due to engineering works at Heathrow, there will be no mainline rail services to or from Heathrow Airport on 4 & 5 December.

 

London Underground services between the terminals and London will continue to operate, passengers looking to travel to central London, or connecting between terminals 5 and 2/3, will be required to use the London Underground services.

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Coronavirus update

Face coverings are mandatory at the airport and we encourage everyone to wear one at all times, unless they’re exempt. Passengers can purchase face coverings at several retailers at the airport including Boots and WHSmith. 

 

The safety of both passengers and colleagues has always been Heathrow’s number one priority. The airport has several COVID-secure measures in place to make sure everyone has a safe journey including: 

 

- Enhance cleaning regimes including Hygiene Technicians, UV robots and other anti-viral technologies to ensure continuous disinfection across terminals

- Dedicated COVID marshals to enforce social distancing

- 600 hand sanitiser stations 

 

Due to the emergence of a new Coronavirus variant, the UK Government have advised that fully vaccinated passengers arriving into England must:

 

Take a PCR test no later than 2 days after their arrival.

- Self isolate until they receive their result.

- If a passenger tests positive, they must isolate for 10 days.

- If a passenger tests negative, they can leave self isolation.

 

Passengers arriving from a country on the red list must book a managed quarantine hotel.

 

Passengers who are not fully vaccinated must continue to follow separate guidance.

 

As countries may change their entry requirements, we advise customers to check the UK Government website for up to date information.

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  • Allowances explained

    Airlines define the baggage they will depend on the fare paid, class of travel, route, aircraft type, government regulations and the airline policies. Airlines generally set a free baggage allowance, expressed by weight and by piece. They may also set charges for excess baggage Passengers are advised to check baggage allowances with their airline.

    What you can & can't pack

    You'll find details of items which can't be packed in baggage on our hold luggage banned items page.

    Excess baggage and unaccompanied items - services:

    Unusual/outsize baggage

    Please inform your airline or handling agent about any outsize or unusual items of baggage well in advance of your departure.

    Packing tips - please ensure that:

    • Loose straps

      All loose straps are tied up or removed

    • Fasten flaps

      All flaps are securely fastened

    • Secure handles

      Extendable handles are retracted or secured

    • Remove old tags

      Old tags and barcodes are removed

    When deciding what to pack, please bear in mind:

    • Don't gift wrap

      Don’t wrap gifts as security staff may wish to view them

    • Utilise your carry-on

      Carrying in your hand baggage can mean a little extra comfort at the end of a long-haul flight, or if hold baggage is delayed

    • Carry for yourself

      Never carry anything on to an aircraft for anyone else