Rail disruption - 30 September & 1, 4, 6 October 2023

Due to planned engineering works and industrial action, there will be disruption to rail and London Underground services between Heathrow and Central London between Saturday 30 September and Friday 6 October 2023.


Over this period, there will be disruption to Heathrow Express and Piccadilly line services. The Elizabeth line will be operating as normal, and inter-terminal transfer services between all terminals will also be completed by these services.


Passengers should plan their journeys before travelling, and allow for additional time where necessary as services will be busier than normal.

Find out more
ULEZ expansion - 29 August 2023

London's Ultra Low Emission Zone, or ULEZ, is expanding to encompass all of Greater London, including Heathrow Airport, from the 29 August 2023.


The initiative, implemented by Transport for London (TfL), is aimed at reducing air pollution in London, therefore all vehicles entering the airport must meet certain emissions standards in order to avoid paying a daily charge.


The daily charge for non-compliant vehicles is £12.50 for most vehicles, including cars, vans, and motorcycles.


The charge will be in addition to any other fees or charges associated with entering the airport. The charge only applies when a vehicle is driven within the ULEZ zone, and does not apply to stationary vehicles including when cars are parked at Heathrow.


Please note, if you have booked Meet & Greet or Valet Parking with a non-compliant vehicle, and have selected a different exit terminal to your entry terminal, you will be liable for payment of a ULEZ charge to transfer your vehicle to another terminal.

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Last updated 06.07.2021

This privacy notice tells you what to expect when Heathrow Airport Ltd (Heathrow) collects personal information about you when you enter the ‘Come Fly Again’ competition. Heathrow is committed to protecting your personal information when you enter a Heathrow competition.

Whenever you provide such information we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data, including the General Data Protection Regulation (GDPR).

What information will we collect about you?

When you enter the ‘Come Fly Again’ competition, we will collect the following information about you:

  • Title
  • Full name
  • Contact email address
  • Address
  • Written competition entry stating who you'd like to be reunited with; which destination the reunion would take place; and why this reunion is important to you
  • Booking information should you win 

How will Heathrow use the information it collects about me?

Heathrow will use your personal data for several purposes including the following:

  • To be in touch should you win the competition prize
  • To liaise with our airport partners to book your prize package; and arrange for prize items to be picked up when you travel
  • To promote the competition on Heathrow channels – only your first name and competition entry (should you win)

The lawful justification for collecting and using your personal data is that it is necessary for the performance of a contract in managing the competition. Heathrow also has a legitimate interest in processing the data to allow Heathrow to administer the competition, for the independent adjudicator to assess winners of the competition; and for you to be contacted if you win.

Your information will be stored and managed by the following recipients in order to deliver the competition prize:

  • Heathrow colleagues involved with the competition
  • Heathrow agency, The Academy Media Limited who is running the competition on Heathrow’s behalf
  • An independent adjudicator who will choose the winners
  • Airport food & beverage partners to book your table
  • Airport retail partners to enable you to claim your prize items when you travel

We will keep your information within Heathrow and our trusted third parties except where disclosure is required by law, for example to government bodies and law enforcement agencies.

Your information is processed only in the UK and is not moved or transferred overseas.

How long will Heathrow keep my information?

Your information will be retained for a period of six months from the date of you last transaction after which point it will be deleted.

Your information will be retained in a secure environment and access to it will be restricted according to the 'need to know' principle.

What rights do I have over my personal data?

Under the General Data Protection Regulation, you have the right to:

  • Access your personal data by making a subject access request
  • Rectification, erasure or restriction of your information where this is justified
  • Object to the processing of your information where this is justified
  • Data portability

To exercise your rights please contact the Heathrow Data Protection Officer using the following contact details:

By email to: privacy@heathrow.com

What if I find your response unsatisfactory?

Should you find our response unsatisfactory, you have the right to lodge a complaint with the supervisory authority – the Information Commissioner’s Office (ICO). You can find more information on the ICO website at https://ico.org.uk/concerns/ regarding the complaints process.

Changes to this privacy notice

We will keep this privacy notice under regular review and we will place any updates here. At the start of this privacy notice we will tell you when it was last updated.