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    General Heathrow FAQs

    Answers to frequently asked questions about Heathrow Airport and our services.

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    Brexit - travelling after the UK exit from the EU

    If you are arriving or departing from Heathrow after the United Kingdom exits the EU, we have created a useful checklist for you.

    1) Passports

    Please ensure your passport has at least six months expiry date left. This is only applicable if you are departing from the United Kingdom.

    If you renewed a passport before it expired, up to nine extra months may have been added to the expiry date. Any extra months on your passport over 10 years may not count towards the six months that should be remaining, for travel to most countries in Europe. The new rules will apply to passports issued by the United Kingdom, Gibraltar, Guernsey, Isle of Man and Jersey. Please be mindful children’s passports will also be affected.

    If you are a UK citizen and returning to the United Kingdom, you will be able to enter if your passport has less than six months expiry. Check the Government passport rules here

    2) Flight numbers

    Please ensure you have confirmation of your flight number before arriving at the airport.There may be some changes to your flight number and you will be contacted by your airline if this is the case. Airline contacts

    3) Visas

    Please ensure that your Visa remains valid before arriving to the airport. If there is a deal, there will be no changes to how you enter the EU or Iceland, Liechtenstein, Norway and Switzerland until at least 31 December 2020. You will continue to be able to travel or work without a visa during this time. If there’s no deal, you will not need a visa for short trips, according to European Commission proposals. You could stay for up to 90 days in any 180-day period. The government website advises passengers to check back for updates. Travel to Ireland will not change, even if there’s no deal. You’ll continue to be able to travel and work there in the same way as before. Check the Government rules on visas here

    4) Mobile phones

    Please ensure that you have contacted or checked with your mobile operator before departing from the United Kingdom. If there is no deal, the costs that EU mobile operators would be able to charge UK operators for providing roaming services would no longer be regulated. This would mean that surcharge-free roaming when you travel to the EU could no longer be guaranteed. This would include employees of United Kingdom companies travelling in the EU for business.

    5) Traveling with pets

    Please ensure you have contacted your vet before you travel with your Pet, as there may be additional documentation required before departing the United Kingdom. You will still be able to travel with a pet from the United Kingdom to the EU, but you may need to allow more time to prepare and will need to make sure your pet has the correct documentation. You should contact your vet at least four months before you are planning to take your pet to the EU to discuss what steps you may need to take to make sure your pet is able to travel. Check the Government website about traveling with pets

    6) Roads and Transport

    Please check the latest road and transport information before you depart to ensure you have enough time to process through the airport.  

    7) Boarding passes

    Please ensure that you bring your boarding pass to the airport. You will still be required to show your boarding pass on departure whether the United Kingdom leaves the EU without a deal or not.

    8) Driving

    Please ensure your driving licence is valid before arriving at the airport. Drivers from the UK may need a different international driving permit (IDP) to drive abroad. If the UK leaves the EU without a deal, UK drivers may also need an IDP and extra documentation to drive in the EU and EEA. The Government rules on driving in the EU

    Further enquiries

    For all other queries relating to travel after the United Kingdom exits the EU, please select the links below which will direct you to the government website:

    https://www.gov.uk/prepare-eu-exit/going-and-being-abroad

    https://www.gov.uk/prepare-eu-exit/transport

    Why isn't my flight showing on the live flight information board?

    It may be because it's too early or too late; or it may be that the flight operator hasn't supplied any information yet.

    The flight information pages on this site show all flights due to arrive or depart at Heathrow in the next 12 hours. Flights remain in the list for about two hours after their arrival or departure. The boards in the airport carry the same information, subject to available screen space.

    The information shown is based on what airlines tell us about the progress of their flights. Updates can only come from the airline.

    If we know in advance about delays or cancellations to arriving flights, we'll display that information. Otherwise, status updates for inbound flights aren't normally available until the aircraft is in the air.

    Where can I get information about my flight? It's more than a day from now

    Our flight timetable contains flights up to a year ahead, and shows information including day, time, terminal and aircraft type.

    Who owns and runs Heathrow Airport?

    Heathrow is owned by LHR Airports Limited.

    You can find more company information on our corporate website.

    Can I use one of your photographs?

    We have extensive libraries of airport and aviation photography. Image buyers and businesses can use our photographs for an appropriate fee – visit our commercial photo library for details. Media organisations can also make use of our editorial photo library – visit mediacentre.heathrowairport.com.

    What is the 'airport tax' imposed on passengers?

    The UK Government imposes Air Passenger Duty (APD) – it's paid by passengers and collected from airlines. The rate varies by ticket and journey type. Heathrow is not involved in levying or collecting APD. To find out more, see the HM Revenue and Customs website.

    For information about airport charges, which are service fees paid to Heathrow by the airlines (and not a tax), see our conditions of use page.

    Taxes and charges are explained on the Civil Aviation Authority website.