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Colleague shopping guidelines

Important information

Going airside to visit our shops and restaurants

For access to Heathrow’s International Departure Lounges (IDLs) you’ll need a green or blue airside ID with Zone 1 access.

Colleagues are only permitted to travel through Security to visit our IDL shops and restaurants one hour before or after each working shift. Airside access is not permitted on days off or rest days.  

Please ensure you also adhere to your individual company policies on accessing terminals, other than your main work area.

To access the IDL area please use the main Security staff search for each terminal, and the designated staff exit routes from the IDL back to landside. Please avoid using the Immigration or Baggage Reclaim to exit airside areas.

Access other terminals

If you're based in a terminal and want to shop in another, please use landside routes such as staff buses or the Heathrow Express inter-terminal transfer service. Please don't use our passenger airside connection buses.

Once you've finished shopping please use the same route back to your terminal of work to either access your staff buses to your designated colleague car park or commence your shift.

Heathrow Refund Policy applies to all purchases made during the event, read more here