Travelling through Heathrow

As always, we’re looking forward to welcoming you to the airport and we’re working hard to make sure your trip runs as smoothly as possible. To help with this process, please be aware of the following:


Consider your arrival times

Allow 3 hours to check-in before your flight and make sure all your travel documents are up-to-date. Please do not turn up significantly early for your flight though, as this can cause unnecessary congestion in the airport.


Terminal Drop-Off Charge

A £5 charge applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions apply. Free drop-off is available at our Long Stay car parks.


Terminal 4 airline moves

Terminal 4 has re-opened and up to 30 airlines are moving there during the summer. You should always keep in touch with your airline to confirm which terminal your flight departs from before travelling to the airport. 

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  • Flying within the UK and Ireland


    The technology used to process passengers on flights to UK and Ireland destinations from Heathrow has been enhanced.

    Biometric image testing

    If you are departing on a UK or Republic of Ireland flight, or transferring from an international to a UK or Republic of Ireland flight, a facial biometric image will be captured before you pass through to the lounge.

    Your questions answered

    To strengthen the security of the United Kingdom border, airports that operate common departure lounges must comply with UK Border Force conditions that are necessary to prevent any circumvention of UK immigration controls. This includes a requirement to capture a facial biometric for each domestic passenger on entry and exit of a departure lounge in order to verify their identity.

    When you present your identification or boarding card at security you'll be asked to face the camera so an image of your face can be captured and a biometric template created which is unique to you. Before proceeding to your gate another image is taken enabling your biometric template to be compared to verify your identity.

    Your facial image and biometric template are kept secure and are only kept for as long as is necessary before being securely destroyed. Your personal information shall only be used for the purpose of border security and we will only pass it to law enforcement agencies if we are legally required to do so.

    These security measures are a Government requirement. Passengers who refuse to provide their data, or to validate it prior to boarding, will be denied entry and will not be able to board their flight.