Terminal Drop-Off Charge

A £5 charge now applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Face coverings remain mandatory at Heathrow

Face coverings are mandatory at the airport and we encourage everyone to wear one at all times, unless they’re exempt. Passengers can purchase face coverings at several retailers at the airport including Boots and WHSmith. 

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  • Heathrow Travel Care

    Find out about the Heathrow airport social work team

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    Heathrow social work team

    Operated by
    Heathrow

    Helping vulnerable people at Heathrow

    Heathrow Travel Care is the Heathrow social work team, based in Terminal 3. The team advises and assists distressed and vulnerable people at Heathrow with issues including:

    • Mental health concerns
    • Homelessness
    • Forced marriage
    • Deportation
    • Repatriation

    How it works

    The team receives referrals from Heathrow, airlines and external organisations, and is an established stakeholder within the emergency planning structure at Heathrow. Referrals can be made in person or by a referring agency.

    • Contact details

      Visit the Heathrow Travel Cares website. Opening hours - Monday to Friday: 09:30-17:00 (Thursday 11:00-17:00)

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    • Address

      Room 142, North Wing, Terminal 3, Heathrow Airport, Hounslow, TW6 1BZ

    • Further details

      You can contact the Heathrow Travel Cares team by phone, email or fax. Phone: +44 (0)20 8745 7495 Email: heathrow_travel_care@heathrow.com Fax: +44 (0)20 8745 4161