Changes to Terminal 4 parking from 23 June

From 23 June 2026, the Terminal 4 multi-storey car park (for Terminal and Meet & Greet Parking) has closed as part of a major redevelopment programme to modernise the terminal's forecourts and car park, improving passenger experience.

All passenger parking for Terminal 4 will move to Zone A of the Terminal 4 Park & Ride car park.

Find out more about the changes

Heathrow travel care

Find out about the Heathrow airport social work team

""

Heathrow social work team

Operated by
Heathrow

Helping vulnerable people at Heathrow

Heathrow Travel Care is the Heathrow social work team, based in Terminal 3. The team advises and assists distressed and vulnerable people at Heathrow with issues including:

  • Mental health concerns
  • Homelessness
  • Forced marriage
  • Deportation
  • Repatriation
+44 (0)20 8745 7495
Visit the Heathrow Travel Care team

How it works

The team receives referrals from Heathrow, airlines and external organisations, and is an established stakeholder within the emergency planning structure at Heathrow. Referrals can be made in person or by a referring agency.

View Travelcare brochure
  • Contact details
    Contact details

    Visit the Heathrow Travel Cares website. Opening hours - Monday to Friday: 09:30-17:00 (Thursday 11:00-17:00)

    Find out more
  • Address
    Address

    Room 142, North Wing, Terminal 3, Heathrow Airport, Hounslow, TW6 1BZ

  • Further details
    Further details

    You can contact the Heathrow Travel Cares team by phone, email or fax. Phone: +44 (0)20 8745 7495 Email: heathrow_travel_care@heathrow.com Fax: +44 (0)20 8745 4161