Travelling through Heathrow

As always, we’re looking forward to welcoming you to the airport and we’re working hard to make sure your trip runs as smoothly as possible. To help with this process, please be aware of the following:

 

Consider your arrival times

Allow 3 hours to check-in before your flight and make sure all your travel documents are up-to-date. Please do not turn up significantly early for your flight though, as this can cause unnecessary congestion in the airport.

 

Terminal Drop-Off Charge

A £5 charge applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions apply. Free drop-off is available at our Long Stay car parks.

 

Terminal 4 airline moves

Terminal 4 has re-opened and up to 30 airlines are moving there during the summer. You should always keep in touch with your airline to confirm which terminal your flight departs from before travelling to the airport. 

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  • Heathrow Travel Care

    Find out about the Heathrow airport social work team

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    Heathrow social work team

    Operated by
    Heathrow

    Helping vulnerable people at Heathrow

    Heathrow Travel Care is the Heathrow social work team, based in Terminal 3. The team advises and assists distressed and vulnerable people at Heathrow with issues including:

    • Mental health concerns
    • Homelessness
    • Forced marriage
    • Deportation
    • Repatriation

    How it works

    The team receives referrals from Heathrow, airlines and external organisations, and is an established stakeholder within the emergency planning structure at Heathrow. Referrals can be made in person or by a referring agency.

    • Contact details

      Visit the Heathrow Travel Cares website. Opening hours - Monday to Friday: 09:30-17:00 (Thursday 11:00-17:00)

      Find out more
    • Address

      Room 142, North Wing, Terminal 3, Heathrow Airport, Hounslow, TW6 1BZ

    • Further details

      You can contact the Heathrow Travel Cares team by phone, email or fax. Phone: +44 (0)20 8745 7495 Email: heathrow_travel_care@heathrow.com Fax: +44 (0)20 8745 4161