Terminal Drop-Off Charge

From 1 November 2021, a £5 charge will apply for vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Changes to entering the UK using EU ID cards

From 1 October 2021, most EU, EEA and Swiss nationals will need to use a valid passport to travel to the UK. ID cards will no longer be accepted as a valid travel document to enter the UK, though some exemptions will apply. 

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  • For medical help and emergencies

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    Emergency medical treatment and pharmacies

    Dial 222 for medical emergencies, or find a Boots pharmacy in every terminal. 

    Emergency treatment

    If you require emergency medical treatment, use any internal telephone to dial 222. The operator can make sure an ambulance is quickly sent to the right part of the airport. If you need help finding a telephone, please ask a member of airport staff.


    Boots has branches in all terminals before & after security, where over-the-counter medicines &  treatments can be bought.The branches before security in Terminal 5 also dispense prescriptions – please check your medication is available by calling +44 (0)20 8897 2629 in advance.

    Ambulance directions

    To D'Albiac House Medical Centre: Enter Heathrow via main tunnel & stay in near side lane. Exit tunnel, bear left into Chard Road & follow one-way system left into Calshot Road. Cross over tunnel & bear right into Calshot Way - ambulance's report beneath the canopy.