Terminal Drop-Off Charge

A £5 charge applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions apply. Free drop-off is available at our Long Stay car parks.

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  • For medical help and emergencies

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    Emergency medical treatment and pharmacies

    Dial 222 for medical emergencies, or find a Boots pharmacy in every terminal. 

    Emergency treatment

    If you require emergency medical treatment, use any internal telephone to dial 222. The operator can make sure an ambulance is quickly sent to the right part of the airport. If you need help finding a telephone, please ask a member of airport staff.


    Boots has branches in all terminals before & after security, where over-the-counter medicines &  treatments can be bought.The branches before security in Terminal 5 also dispense prescriptions – please check your medication is available by calling +44 (0)20 8897 2629 in advance.

    Ambulance directions

    To D'Albiac House Medical Centre: Enter Heathrow via main tunnel & stay in near side lane. Exit tunnel, bear left into Chard Road & follow one-way system left into Calshot Road. Cross over tunnel & bear right into Calshot Way - ambulance's report beneath the canopy.