Terminal Drop-Off Charge

A £5 charge now applies to vehicles dropping off passengers at the designated drop-off zones, located directly outside the terminals. Discounts and exemptions will apply. Free drop-off will be available at the Long Stay car parks.

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Coronavirus update

Face coverings are mandatory at the airport and we encourage everyone to wear one at all times, unless they’re exempt. Passengers can purchase face coverings at several retailers at the airport including Boots and WHSmith. 


The safety of both passengers and colleagues has always been Heathrow’s number one priority. The airport has several COVID-secure measures in place to make sure everyone has a safe journey including: 


- Enhance cleaning regimes including Hygiene Technicians, UV robots and other anti-viral technologies to ensure continuous disinfection across terminals

- Dedicated COVID marshals to enforce social distancing

- 600 hand sanitiser stations 


Due to the emergence of a new Coronavirus variant, the UK Government have advised that fully vaccinated passengers arriving into England must:


Take a PCR test no later than 2 days after their arrival.

- Self isolate until they receive their result.

- If a passenger tests positive, they must isolate for 10 days.

- If a passenger tests negative, they can leave self isolation.


Passengers arriving from a country on the red list must book a managed quarantine hotel.


Passengers who are not fully vaccinated must continue to follow separate guidance.


As countries may change their entry requirements, we advise customers to check the UK Government website for up to date information.

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  • Parking and transport

    Find out about special assistance arrangements for parking & public transport serving Heathrow, including Heathrow Express, taxis and local buses.


    Special assistance parking and transport

    For security reasons the blue badge scheme does not operate on roads around Heathrow – please be aware that all unattended cars are liable to be towed away by the police.

    Short Stay car parks

    • Car park prices are displayed at the car park entrance.
    • Clearly signed blue badge parking is available in all Short Stay car parks, close to terminal access routes.
    • Help points are located near these spaces which can be use to arrange assistance free of charge. You can also arrange assistance from your vehicle by calling +44 (0)20 8757 2700 (for Terminal 2, 3 & 4) and +44 (0)20 8283 6415 (for Terminal 5).
    • Please ask a the team should you need any mobility assistance or help with your luggage.
    • If you wish to park in blue badge space but take your badge abroad, you will need to show your badge to the car park operator. Please contact the car park operator via the help button on the car park entry machine or by using a help point telephone and asking that the operator be contacted.
    • You must pay for car park tickets at the customer service kiosks or automatic payment machines before returning to your car. If you cannot reach the ticket/payment slot, press the help button.You are also able to pay via card directly at the exit barriers.

    Business and Long Stay car parks

    There are blue badge spaces in Business and Long Stay Parking close to bus stops or admin offices. We advise that you contact the appropriate car park in advance in order to arrange suitable arrangements for transfer to the terminals if required.

    Height restrictions

    The following height limits apply at Heathrow's Short Stay car parks.

    • Terminal 2: Short Stay car park 2: 2.05m (6ft 9in)
    • Terminal 3: Overheight area 2.75m (9ft), other floors 2.2m (7ft 2in)
    • Terminal 4: 2m (6ft 6in)
    • Terminal 5: Overheight area no restrictions, other floors 2.2m (7ft 2in).

    Overheight vehicles need to park in the Long Stay or Business car parks. Alternatively, you can use the West Ramp Coach Park system. For further information please call Heathrow Ground Operations on +44 (0)20 8745 4625.


    Accessible transport between terminals is available to help passengers with reduced mobility.

    All our Flight Connections buses provide accessible transport to your departure terminal – just follow the purple signs for Flight Connections.

    If you have passed through Immigration and Arrivals, a special assistance bus is available from the terminal forecourts. Simply tell a Heathrow colleague that you need to use the special assistance bus and they will provide more information. These services are provided free of charge.

    Can I travel with my baby/child?

    Yes, you can travel with your baby/child. We strongly recommend that you bring a child car seat appropriate to your child's age and take responsibility for fitting the seat yourself. Children aged 12 and 13 years (and younger children who are 1.35 metres or taller) must use the seat belt provided.

    While some buses and coaches stop at all Heathrow terminals, others call at the central bus station (Terminals 2 & 3) only. In this case you can transfer free to Terminal 4 or Terminal 5 using the free rail shuttle from the Heathrow Express station.

    If you need assistance to reach Terminal 2 and 3, or the rail station, please use the Help Point telephone in the bus station.You can also arrange assistance by calling +44 (0)20 8757 2700.

    A number of local bus services use low-floor vehicles but long-distance coaches may not be wheelchair-accessible.

    More help

    Unaided wheelchair access is available once station staff have released the trolley barriers at the platform entrances. The train's doors are level with the platform at Paddington and at the Heathrow stations.

    Door control buttons are illuminated, low-level and emit an audible signal.

    Each train offers one space for one wheelchair user, at the end of each train, with a call button located close by.

    There is an accessible toilet for every four carriages.

    There are help buttons on the red pods on the platforms and along the station concourses.

    More help

    Visit HeathrowExpress.com or call 0845 600 1515.

    Heathrow's Underground stations have step-free access to the platforms but many other stations do not. If you are mobility-impaired we recommend you check your route beforehand with Transport for London (TfL).

    Tactile and talking maps of the underground are available – see the TfL website or call +44 (0)20 7222 5600.

    Station access at Heathrow

    Heathrow Terminals 2 and 3

    The underground station is located below the airport's central bus station. Walking time is five to ten minutes from Terminal 2, ten to 15 minutes from Terminal 3.

    There are help buttons either side of the up escalators – station staff can take you to a lift to reach the ticket office level, where there are lifts to ground level and the central bus station. If you need assistance to reach check-in, please use a designated help point or call directly on +44 (0)20 8757 2700 to arrange assistance.

    Heathrow Terminal 4

    The underground station is below the terminal. If you are a wheelchair user, station staff can help you through the trolley barriers.

    If you need assistance to reach check-in, use the help point on the left as you leave the station concourse or call directly on +44 (0)20 8757 2700 to arrange assistance.

    Heathrow Terminal 5

    The underground station is below the terminal and can be reached by lift from arrivals or departures.

    If you need assistance to reach check-in, please use a designated help point or call directly on +44 (0)20 8283 6415 to arrange assistance.

    More help

    All 22,000 licensed London black cabs have wheelchair access. There is no need to book in advance – simply go to the taxi rank (there's one on each of the terminal forecourts).

    If you need assistance to reach check-in, please use a designated help point from the terminal forecourt or call directly on +44 (0)20 8757 2700 (for Terminal 2, 3 & 4) and +44 (0)20 8283 6415 (for Terminal 5).

    More help